At Mediexpress (M) Sdn Bhd, we're proud to be one of Malaysia's leaders in managed healthcare services and part of a global Japanese multinational group. We believe in making healthcare services simpler, smarter, and more effective and we know it takes great people to make that happen.
We are one of the leaders in managed healthcare services in Malaysia and a subsidiary of Japanese MNC.
Join our dynamic team!
We're looking for a detail-oriented and proactive individual to support our policy registration and data processing operations. If you enjoy working with data, coordinating with teams, and ensuring accuracy in every task, we'd love to meet you!
Key Responsibilities:
Contacting nearby general practitioners (GPs) and hospitals daily for claim-related inquiries.
Sending out questionnaires (QAs) to clinics and hospitals on a daily basis.
Preparing and dispatching required documents to the insured, including QAs, GP letters, consent forms, and other relevant investigation documents.
Following up with hospitals/clinics on the status of QA replies.
Sending reminders to the insured in case of no response, via letter, email, or phone call (as needed).
Issuing payments to clinics/hospitals for QA charges.
Processing investigation-related fees and medical report fees for submission to the insurance company.
Updating records with QA replies received from hospitals, clinics, or the insured.
Maintaining and updating the case listing (e.g., covered cases, closed cases, ongoing cases).
Reviewing QA replies to ensure completeness and relevance.
Submitting cases to the insurance company or senior personnel for endorsement after all QA replies are received.
Coordinating with the claim's assessor or membership department once the insurer has reviewed the case file.
Handling ad hoc requests from the insurer during the investigation process.
Preparing scheduled or ad hoc reports as requested by the insurer or for internal tracking purposes.
Requirements:
Diploma or Degree in Business Administration, Insurance, or a related field.
1-2 years of experience in data processing, administration, or insurance operations (fresh graduates are welcome to apply).
Proficient in Microsoft Excel and comfortable working with data.
Strong attention to detail, good organization, and time management skills.
Team player with good communication and problem-solving abilities.
Why Join Us:
Friendly and supportive work environment.
Opportunities to grow and learn within the company.
Gain valuable experience in the insurance and data management field.
At Mediexpress, you'll not only be part of a company that leads in healthcare services, but also one that values collaboration, growth, and innovation. We offer opportunities to learn, contribute, and make a meaningful impact in a supportive environment.
Job Type: Full-time
Pay: RM2,300.00 - RM3,500.00 per month
Benefits:
Dental insurance
Flexible schedule
Health insurance
Maternity leave
Opportunities for promotion
Parental leave
Professional development
Vision insurance
Work Location: In person
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