Job Description

Responsibilities
·      Responsible for all aspects of customer service to support the sales and operations
·      Maintain close communication with overseas customers for order processing, management and fulfillment
·      Liaise with customers pertaining to all enquiries by phone, email, Wechat, Whatsapp and web in a timely manner
·      Handle disputes or complaints with escalation to relevant parties for investigation
·      Work closely with sales team, operations and warehouse or logistic support to provide timely delivery schedule and inventory control
·      Conduct data entry, maintain and complete updated records / data in related systems
·      Verify shipment information for accounting purposes
·      To ensure that all required documentations are accurately prepared / processed for every shipment
·      To ensure accurate reports are drawn timely to meet internal & external needs
·      To provide general clerical, administrative coordinate and perform general administrative and operational support functions
·      Maintain systematic filing system, safe keeping of important documents and ensure confidentiality
·      Other ad-hoc task as assigned by superior / management from time to time
·      Successful candidates will receive Basic Salary, Performance Bonus and Over Time.
Requirements
·      SPM /STPM or equivalent
·      Minimum 1 year experience in a similar capacity
·      Fresh graduates/Entry level applicants with right attitude are encouraged to apply
·      Required language(s): Mandarin and English
·      Proficient in Microsoft Excel
·      Analytical and Problem Solving skills, Team Player, Proactive and Ability to Multi-task
·      Problem Solving, Proactive, Diligent and Ability to Work Independently
·      Mature and able to work independently with minimum supervision
·      Experience in logistic/courier industry would be an added advantage
Job Type: Full-time
Salary: RM1,800.00 to RM2,200.00 /month (Not Including Over Time and Quarterly Performance Bonus)

 

Skills Required