Aftersales Customer Support

Petaling Jaya, Selangor, Malaysia

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Mohon

Kelayakan

Candidate must be Degree and above
Proficient in English and Mandarin, good written and oral communication skills.
Basic Competency of Microsoft Office Suite (Excel, Word & PowerPoint)
Self-motivated, good attitude and willing to accept new knowledge learning and exploration.
Ability to solve problems independently.

Tanggungjawab

One-stop solution to the needs of corporate customers (including product APP use and console use), providing corporate customers with a full set of consulting and after-sales service.
Must be proficient in the company\'s products and blockchain-related application knowledge.
Share information with colleagues or supervisors to accumulate knowledge and provide basis for process improvement.
Provide complete and accurate solutions and information for corporate customers, solve customer problems, and provide high-quality services.
Respond on time to the needs and opinions provided by corporate customers through calls and emails, and record and report.
Accept corporate customer consultation, record customer consultation and complaint content, and give customer feedback according to the corresponding process.

Manfaat

Manfaat tambahan

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