Job Description

Join us and be a Pos Malaysia Wira!

At Pos Malaysia, we are passionate about building trust to connect lives and businesses for a better tomorrow. As we transform this incredible 200 year old business we are looking for highly motivated, engaged, passionate and driven individuals to join our team \xe2\x80\x93 someone who is up for the transformation challenge and excited by the significant opportunity it represents.

Position: Mobile Customer Support

Location:

Selangor (1 headcount)

Sarawak (1 headcount)

Job Responsibilities:

Own It:

• Act as a strategic partner and advisor to the client, explore new opportunities to work together for mutual benefit and nurture those key relationships over time.
• Serve as contact point for customers and internal teams.
• Establish document and management mechanism for customer data to ensure the service procedures and quality complying with company standard while assisting to raise the retention rate.
• Real-time monitoring of user data gathering and consolidation with analysis to understand user needs.
• Assist in planning and optimizing customer service SOPs to ensure the service procedure and quality measuring up to company standard

Build Trust:

• Engage with internal counterparts in solving issues.

One Team:

• Provide functional and technical guidance to business teams when needed.

Move Fast:

• Adapt, simplify and act quickly based on business needs.

Delight Customers:

• Effectively and rapidly resolve requests and queries from the system, and customers through various channels.
• Through competent communication and professional knowledge to maintain and increase customer service quality.
• Maintain regular contact with customers and increase customer loyalty.
• Discover customer needs through customer contact, and proactively plan events best suited to customers\xe2\x80\x99 needs.

Job Requirements:

• Preferably Diploma Holder in Business or related field.
• Minimum 3 years of experience in customer service or commercial field.
• Good communication skills in English and Bahasa Malaysia. Knowledge of a third language e.g., Mandarin would be an added advantage.
• Strong sense of empathy, able to think from customers\xe2\x80\x99 point of view, and fully aware of customer mindset.
• Able to process any reasonable and unreasonable inquiries or requests from customers.
• Good time management and multitasking skills.

This is a super exciting time to be joining Pos Malaysia. Your contributions will help us to write the next chapter in our history.

Pos Malaysia Berhad