Job Description

Job Category: Banking Operations
:
Business Partners Performance and Management

• Attend incoming calls from Business Partners relating to targets, system defects issues, performance and others
• Attend complaints/enquiries from business partners or internal parties within the stipulated timeline
• To ensure monthly target is given to all Business Partner and performance is evaluated via monthly report card and exercise the Performance Improvement Plan (PIP) on timely basis.
• Undertake other duties assigned by Management from time to time
• Involvement in the empanelment and termination of Business Partners
• To consistently check on the assignment, abort, adnormality in Business Partner systems on accounts assigned (JURIS)

People Management

• Liaise with Team Manager on customer's and Business Partners' issues
• Liaise with other relevant departments or teams on daily reporting (if any)
• Liasie with other Departments (Group Compliance, Group Procurement and etc)

Regulatory Compliance

• Ensure satisfactory rating on all audit reviews.
• Ensure compliance of internal policy and procedures, Bank Negara guidelines and regulation, i.e. FSA /IFSA 2013, Fair Debt Collection & etc.
• Highlight suspicious and new account behavior to Team Manager to mitigate fraud.

Close involvement with SCR Compliance on all Business Partners guidelines, process and compliance matters.

Skills Required