Job Description

Did you know KONE moves over one billion people every day? We employ over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

Why this role?

In KONE to support the business performance excellence, KONE Shared Services has joined forces with Finance & HR operations to form the new KONE Business Services (KBS), a one stop shop for all business services. KBS will help in driving better efficiency, improving data quality and providing seamless end to end process expertise. KBS will actively partner with the business lines and functions to provide end to end process governance, work toward joint targets with business.

The KBS Agent, HR Services Asia Pacific reports to a KBS Manager and he / she is responsible for the correct and high-quality execution of transactions belonging to any process being part of the KBS scope (i.e.HR processes except payroll). The role of Processing Agent is typical for a Business Service Centre. The main focus in this role is that you will support all end to end HR Processes. You are the first face of HR that our internal customers come to for troubleshooting and questioning \xe2\x80\x93 in other words, you are a big deal for the Human Resources Department.

What will you be doing?

\xe2\x97\x8f Secures that every request is being logged and maintained into a case management tool to track volumes, Service Level Agreements (SLA\xe2\x80\x99s)

\xe2\x97\x8f Works per guidelines and instructions to meet set SLAs and quality targets.

\xe2\x97\x8f Maintain reminders and notifications to the Center of Expertise Unit HR, Employees or Managers as specified in the working instructions \xe2\x80\x93 strong follow-up practice is important.

\xe2\x97\x8f Notifies Process Specialist, HR Services in case of process compliance or control issues or incomplete documentation.

\xe2\x97\x8f Executes quality checks at various stages of the process keeps the quality statistics reporting up to date \xe2\x80\x93 you\xe2\x80\x99re helping everything stay streamlined for a more efficient work flow.

\xe2\x97\x8f Other projects/tasks as allocated by Process Manager/Team Leader, such as supporting local administration and maintaining employee files and information, as well as participation in team meetings, process analysis and improvement actions.

\xe2\x97\x8f Process scope includes following HR processes areas: master data and reporting, recruitment, onboarding, talent management, reward and recognition, learning and development.

Are you the one?

\xe2\x97\x8f Excellent in communication.

\xe2\x97\x8f Education Associates Degree; preferably in Human Resources or Business Administration Experience.

\xe2\x97\x8f Bi-Lingual Language Skills : Must be able to read, write and communicate in English. Candidates fluent in English Language is mandatory.

\xe2\x97\x8f Excellent verbal and written communication skills, including active listening to input of others and summarizing information to ensure they have been understood.

\xe2\x97\x8f Exposure and knowledge in various HR processes for the following areas of expertise is an advantage: master data and reporting, recruitment, talent management, reward and recognition, learning and development. Previous work experience within HR administration activities in general will serve to be beneficial.

\xe2\x97\x8f Understanding labor and social law requirements is an asset.

\xe2\x97\x8f Genuine interest to grow and develop further in HR Excellent computer proficiency (e.g. MS Office \xe2\x80\x93 Word, Excel and Outlook) and HRIS (Workday experience a plus) \xe2\x80\x93 being tech-savvy is a major plus in this role.

\xe2\x97\x8f Experience in working in a shared service center or call center is an advantage.

\xe2\x97\x8f Must be able to work in a fast paced (but fun!) environment. Maintaining a positive attitude and provide exemplary customer service is essential \xe2\x80\x93 a positive experience for the customer results in a positive experience for all!

\xe2\x97\x8f Ability to work independently and to carry out assignments to completion within parameters of instructions given, BUT ALSO be able to work in a team \xe2\x80\x93 we all have each other\xe2\x80\x99s backs.

\xe2\x97\x8f Empathy and a true service mindset to ensure a great employee experience for service delivery.

What do we offer?

\xe2\x97\x8f Career progression and opportunities within a global organization.

\xe2\x97\x8f Total reward elements that engage and motivate our employees and help us make KONE a great place to work.

\xe2\x97\x8f Comprehensive learning and development programs covering a wide range of professional skills.

\xe2\x97\x8f You are surrounded by fun colleagues and a lively working environment within Shared Services team and KONE Front Line. The best part is all leaders are great and open-minded.

Click on apply if you have a passion for meeting up with people and a desire to make an impact in the elevator and escalator industry.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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