Job Description

This position will have the primary responsibility of overseeing and supervising all activities within the Customer Relations & Property Management Department. Their main objective will be to ensure the efficient and effective execution of departmental functions.

• Provide regular updates on the construction progress to buyers.
• Conduct customer satisfaction surveys to gather feedback and suggestions for improving customer service.
• Develop feedback and complaint procedures to enhance customer satisfaction and deliver quality service.
• Collaborate with the Project Management Department to address and resolve customer complaints regarding defects.
• Coordinate the handover of vacant properties to buyers, leading the process of handing over keys.
• Establish efficient operating procedures for the department\'s day-to-day operations.
• Maintain accurate records of customer complaints, ensuring timely resolution in accordance with service standards.
• Create and oversee a comprehensive customer loyalty program.
• Manage the design and implementation of loyalty program features.
• Execute the loyalty strategy to enhance customer acquisition and retention.
• Plan and organize community engagement activities and events for residents.
• Ensure the loyalty program operates effectively and efficiently, including budget management and related expenses.

Working with a High Performing Team|Supportive Leaders and BOD

• Bachelor\'s degree in Business Administration, Property Management, or a related field.
• Proven experience in property management and customer relations.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Ability to work effectively in a team and independently.
• Knowledge of relevant industry regulations and best practices.
• Experience in forming JMB/MC.

My client is a prominent real estate development company known for its expertise in creating innovative and sustainable properties. With a strong track record in delivering quality projects, my client strives to enhance the communities it serves by providing exceptional living and working environments.

• Attractive Remuneration Package
• Positive Culture and Collaborative Environment
• Work Life Balance Environment

Michael Page