Job Description

• Candidates must possess a positive attitude and excellent customer service skills.
• Due to business requirements , the primary service languages are English and Mandarin. Candidates must demonstrate strong written and verbal communication skills in both English and Mandarin (Mandarin or Cantonese).
• Fresh graduate are welcome to apply.
• Able to take initiative in fulfilling job responsibilities and promptly report and address issues as they arise.
• Able to service independently while also demonstrating strong team collaboration skills.
• Proficient in basic office software, such as Excel, Word, etc.
• Prior experience in the food and beverage industry is preferred.

[Cooperation Method]

• After the interview and testing, the two parties will reach an agreement to cooperate as independent contractors, and the terms of service will be subject to the relevant provisions of the agreement

[Cooperation Service Hours]

• Evening Shift Service Hours: Monday to Sunday, from 11:00 PM to 8:00 AM (including a 1-hour meal break)
• The first two weeks of collaboration will serve as a paid training period.
• Guaranteed two days off per week.
• Weekly work hours do not exceed 40 hours, with the option to request temporary adjustments to service hours in special circumstances.

[Project Service Mode]

• Collaborate under an independent contractor model, allowing for autonomy and flexibility while benefiting from security and growth opportunities.
• If necessary, initial services can be provided on-site at our office in Kuala Lumpur, which offers hardware support and a reliable network environment to ensure efficient communication and coordination.
• In later stages, service locations will be flexible based on mutual needs, including options for remote service.
• Offline Service Location: Menara SUEZCAP 2, KL Gateway.

Responsibilities[Service Content]

• AI training and Development : We offer a structured training program for team members, including phases on telephone order skills, industry trends, AI technology foundation, etc., to ensure your development from a restaurant order handler to an AI trainer in order processing.
• Unlimited Growth Potential: By leveraging data analytics and market insights, you will help customers boost their order volume while expanding your own career opportunities. Ultimately, you\'ll have the chance to become an expert in the AI-driven food service industry.
• Telephone Order Service: Assist restaurants by handling customer order requests over the phone, inputting order details into the system to ensure smooth order processing, and updating the restaurant\'s menu information when needed.
• Teamwork: Collaborate with other departments to provide designated business support services, and promptly complete any temporarily assigned tasks.
• Become an Industry Consultant: By mastering market trends in the catering industry and accumulating resources, you will be able to offer valuable advice to customers and become a consultant in the catering market.
• Remote and Flexible Service: Provide services through telephone and online tools, eliminating the need for travel, and allowing you to easily balance your personal life and career.
• Become an Industry Consultant: By mastering market trends in the catering industry and accumulating resources, you will be able to offer valuable advice to customers and become a consultant in the catering market.
• Remote and Flexible Service: Provide services through telephone and online tools, eliminating the need for travel, and allowing you to easily balance your personal life and career.

Benefits[Cooperation Service Fee]

• Training is provided at no cost, during which our company will offer professional training.
• Service Fee: 30 MYR per hour.
• Service rewards: One-time incentive subsidies will be granted based on actual service performance.
• With a weekly service duration of 40 hours, the monthly service fee is approximately 4,800 MYR.

[Development Opportunities]

• We offer competitive service fees along with an incentive system to reward and encourage high performance.
• We provide long-term training, including service training, functional training, management training, etc.
• Freelancers have the flexibility to select their service locations based on their individual circumstances.
• There are opportunities to gain expertise in various fields. In addition to restaurant collaborations, you can explore logistics, operations and sales knowledge across different departments, should you be interested.

Additional Benefits

• Training Provided

SkillsFluency in Chinese Order Processing Attention to Detail Customer Service Mandarin Cantonese English English Language Customer SupportImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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