Job Description

What this job involves:High-level hospitalityWere looking for a customer-centric person, hungry for continuous improvements. It is for our client, a global telecom service provider in UK. As our facilities management team, you play an important role, ensuring that the client gets the best services across their property. It means prompt, smooth and safe operations. Besides, reliable and exclusive services for collaborative and lasting relationships.Creating experience servicesCreative thinking will help when you plan user-engaging services. It will include efficiencies, confidentiality and cost savings to meet the clients expectations. You may need you to train the staff to instil a hospitality culture in them. With constant supervision, youll ensure adherence to client and JLL policies and standards. Well expect you to address or escalate issues needing immediate attention, effectively.Ensuring standardisationAre you a person with a plan? It will be useful in providing backup support to the team. Some of the jobs under your focus will include space management, maintenance of office equipment, supervising inventory of consumables, handling vendor and suppliers, or helping the client in relocation. Your intervention will be crucial to confirm the services meet or exceed the agreement. Youll keep the internal and external stakeholders informed of all developments with regular reporting of all soft services.Sounds like you? To apply, you need to be:Well trainedDo you have exposure to any hospitality industry vertical? At least 5 years experience in a relevant industry is what were looking for. It would mean you have a meticulous approach and dont lose your cool when under pressure. Building relationships and keeping the customer happy should come naturally to you.Exposure to servicesIf you have handled front desk or helpdesk, then you best fit into the role. It will demonstrate your expertise in administrative support and request management. We expect you to be well-versed with MS Office. It will help you in planning, organising and maintaining inventory and suppliers efficiently, as well as in reporting.Pleasant and approachableThe role demands a high level of interpersonal and communication skills in English. Your personality traits like friendliness, confidence, empathy, and creative solution-based approach to problems will take you far in this role. But you should know how to maintain a balance between being formal and friendly.What we can do for you:At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.Apply today!Location:On-site -Kuala Lumpur, MalaysiaJLL Privacy NoticeJLL, together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.

Jones Lang LaSalle