Job Description

Where you fit The purpose of this role is to ensure that the cash flow generated through operating activities with our trading customers is protected, and bad debts are minimized for Downstream Mobility Hong Kong & Macau business. What\'s the role The Accounts Receivable Coordinator is responsible for managing all aspects of debt collection and cash allocation activities within their assigned scope. This includes proactive and reactive credit control reporting, investigation of debt collection issues, negotiation for debt collection improvement, and resolution of problem accounts. The role involves interaction with internal and external stakeholders to ensure timely debt collection and accurate cash allocation. Key responsibilities include accounts receivable management, reconciliation, customer service, and adherence to credit control policies. The coordinator must maintain effective communication with business leaders, customers, and cross-functional teams while ensuring compliance with company policies and controls. The role requires proficiency in various systems including GSAP, Salesforce, FSCM, and H3 GFN. Additionally, the coordinator must demonstrate strong interpersonal skills, negotiation abilities, and a proactive approach to risk management. Role requirement Degree in Accounting or related Finance/Business degree preferred. Minimum 3 years relevant credit experience Language: English, Mandarin, Cantonese Strong diplomatic negotiating skills with ability to make tough decisions and implement action steps to resolve credit issues while maintaining customer relationships. Demonstrated leadership capabilities for team projects with ability to motivate team efforts and lead and influence outside organizational boundaries. Strong ability for managing processes and driving towards best-in-class process performance. This is a 1-year contract role. Company Description Shell has been a partner in powering Malaysia\'s progress since 1891 when we established our first depot in the Straits Settlements. Today, we are an integrated energy company comprising Upstream, Downstream, Integrated Gas and New Energies, Projects & Technology, and Shell Business Operations. Shell Malaysia aims to be the leading energy player in the country, powering Malaysia\'s future with cleaner, innovative, and competitive energy solutions. Upstream More than a century, Shell has been operating and we continue to extract and deliver oil and gas efficiently, profitably, and in environmentally friendly and socially responsible ways to meet evolving customer needs and the growing demand for energy. Downstream With over 950 service stations, Shell has the leading market share in the fuels retailing business in Malaysia. In Malaysia, we make and sell more than 600 different lubricants for the automotive sector, heavy-duty transport, food processing and power generation. We are the lubricants market leader in Sabah and Sarawak. Integrated Gas, Renewables and Energy Solutions Shell set out its Powering Progress strategy, which we aim to deliver through our three business pillars of Growth, Transition and Upstream. The Growth Pillar includes our Marketing and Renewables & Energy Solutions businesses and focuses on working with our customers to accelerate the transition to net-zero emissions. One of our achievement, Sarawak onshore: World\'s first commercial GTL plant (SMDS) Project & Technology As P&T, we exist to make the delivery of Shell\'s strategy and the growth of our company possible. P&T works collaboratively and in an integrated way with its business partners, to deliver value for our customers, and for Shell. An Innovative Place to Work There\'s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change. Join us and you\'ll add your talent and imagination to a business with the power to shape the future - whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently. An Inclusive & Progressive Place to Work To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we\'re nurturing an inclusive environment - one where you can express your ideas, extend your skills and reach your potential. We\'re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply and we\'ll take it from there. We\'re closing the gender gap - whether that\'s through action on equal pay or by enabling more women to reach senior roles in engineering and technology. We\'re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity. We offer several flexible working arrangements subject to business requirements for our employees to help support work-life balance. A Rewarding Place to Work Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice. Our CARE benefits are mindfully curated to promote Eco Living, overall Wellbeing, Personal Growth and Caring for our loved ones. We\'re huge advocates for career development. We\'ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

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