Job Description

Objectives of the Position

• Provide day-to-day support to service recipients on learning & development initiatives and programs.
• Participate in process improvements, automation, and digitalization measures to offer best service delivery experience.
• Work collaboratively with others and deliver assigned tasks in a timely manner with service mindset.

Main Areas of Responsibilities and Key Activities

• Support the delivery of learning and development programs and administration i.e. delivering learning activities, liaising with external certification authorities/trainers, evaluating learning content and program effectiveness etc.
• Execute all learning & development administrations on learning records maintenance, government training subsidies, course progress monitoring and tracking, external training accreditations/ certifications, event management etc.
• Create and maintain training materials, documentation of processing procedures to assure current and accurate content
• Ensure data quality and data integrity for talent development initiatives and learning programs.
• Work closely with other teams and external service providers to ensure all service requests are completed accurately and timely.
• Perform research and information gathering on local or country centric talent market, regulatory requirements, etc.
• Manage enquiries in all platforms e.g., HR4U in a timely manner. Analyze, clarify, and resolve operation issues and enquiries with close collaboration with relevant counterparts to ensure quality services are delivered from the hub. All unsolved and potential operational issues are escalated timely according to establish escalation process, with detailed analysis provided to manager.
• Continuously review and maintain knowledge documents in areas of expertise to develop the formation of competence hub.
• Support the implementation of process improvements, automation and digitalization measures which will be rolled out predominantly in the GB KL Hub for achieving the efficiency target.
• Works with moderate supervision within established procedures and practices.
• Contribute positively to a knowledge sharing environment through generously sharing knowledge with others. Assist in

Internal
orientation training and act as buddy to new team member.

• Monitor multiples service requests to ensure services delivered by the team are in accordance with established Service Level Agreement (SLA) and internal Key Performance Indicators (KPI).

Job Requirements
Education

• Relevant tertiary qualifications: Degree in Human Resources, Business Administration or Psychology
• Working Experience
• With 1 - 2 years of related HR working experiences in Learning & Development, Talent Management or Talent Development
• Working knowledge of integrated learning management systems preferably on Success Factors

Technical & Professional Knowledge

• Demonstrates a good level of proficiency in language and culture of the supported country/location
• Understanding of HR principals of the supported country/location
• Strong functional knowledge and skills in using Microsoft applications i.e. Words, Excel, Power Point, Power BI, etc.
• Strong execution skills with proactive attitude
• Service and collaborative mindset with great interpersonal and communication skills, influencing skills, negotiation skills

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If you suspect recruitment fraud and BASF is mentioned, first get in touch with at BASF.A unique total offer: you@BASFAt BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That\'s what we call you@BASF. Click here to learn more.A unique total offer: you@BASFAt BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That\'s what we call you@BASF. Click here to learn more.Working at BASF: We connect to create chemistryWe are proud of strong history of innovation, which has helped make us who we are today \xe2\x80\x93 the world\'s leading chemical company. Every day, our global team of over 120,000 individuals work together to turn visions for sustainable solutions into reality by connecting with one another and sharing our knowledge.The right people are crucial for our sustainable success. We aim to form the best team by bringing together people with unique backgrounds, experiences and points of view. Our differences make us stronger and more vibrant. And an open, creative and supportive work environment inspires us to achieve exceptional results.About BASFFind out what BASF has to offer as an employer and why you should join our team.Your applicationHere you find anything you need to know about your application and the application process.Contact usYou have questions about your application or on how to apply in Europe? The BASF Talent Acquisition Europe team is glad to assist you.Please note that we do not return paper applications including folders. Please submit copies only and no original documents.For BASF, diversity is one of the essential keys to business success and the well-being of our employees. We promote an inclusive culture that accepts the diversity of people, experiences and capabilities. By embracing talents and abilities of all kinds, we aim to boost creativity and motivation, and enhance our teams\xe2\x80\x99 performance.Join the team and connect with more than 117,000 other minds.Kuala Lumpur, 14, MY, 53100BASF Asia-Pacific Service Centre Sdn. Bhd.Human ResourcesTemporary105473ATS_WCMS_WEBFORM

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