Job Description

The Role: Order Management Analyst.

Location: Penang office (Bangunan KWSP)

Grade: 07 (relevant for internal applicants only)

The Team: This team is responsible for, focused on the compliance, timeliness and accuracy of processing customer orders, renewals and cancellations. The timeliness and accuracy of orders will ensure revenue recognition accuracy, SOX and business rule compliance and customer delight.
The Impact: This job focused on compliance with timeliness and accuracy in validating and processing customer new and renewal orders and also the cancellations.

What\xe2\x80\x99s in it for you: This job allows you to gain order management skills and knowledge of multiple product areas. There are lots of opportunities to grow yourself once you have learnt and mastered your current roles to move up via internal movement to different teams with good compensation packages.

Responsibilities:

• Validates order packet
• Works closely with Finance, Legal and Sales to ensure accuracy of order packet
• Document retention
• Sets up new customers and vendors in billing system
• Contract coordination and approval process in accordance with rules defined by Legal
• Process order and data entry in SAP billing system
• Ensures invoices are correct and dispatched timely to business partners
• Advanced problem solving to identify resolution on problematic orders.

Qualifications:

• Excellent organizational skills.
• ability to interact professionally with peers.
• Reliable and able to work under pressure.
• Good problem-solving skills Inclusion and diversity are critical to the success of S&P and we actively encourage applications from people of all backgrounds
• Sales Operations experience preferred, but not required.
• Advanced Excel experience inclusive of Pivot table and customized spreadsheet creation.
• Must be able to take initiative and make decisions.
• Ability to analyze, problem solve and balance competing priorities.
• Highly organized and capable of effectively prioritizing tasks.
• Previous experience working with a Salesforce application.
• Excellent written and verbal communication skills.
• Must have the ability to interact professionally with both clients and peers.
• Must have the ability to work independently and with limited supervision and handle multiple tasks.
• Must be reliable and able to work under pressure.
• Must be cooperative and able to work in a team environment.
• Must be detail oriented.
• Ability to document processes and procedures.
• Amenable to work from 2pm -11pm MY time

About Company Statement:
S&P Global Corporate

At S&P Global, we don\xe2\x80\x99t give you intelligence\xe2\x80\x94we give you essential intelligence. The essential intelligence you need to make decisions with conviction. We\xe2\x80\x99re the world\xe2\x80\x99s foremost provider of credit ratings, benchmarks and analytics in the global capital and commodity markets. Our divisions include S&P Global Ratings, S&P Global Market Intelligence, S&P Dow Jones Indices and S&P Global Platts. For more information, visit www.spglobal.com

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Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.

----------------------------------------------------------- 203 - Entry Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP203 - Entry Professional (EEO Job Group)

Job ID: 292775
Posted On: 2023-11-05
Location: Penang-Jalan, Pulau Pinang (Penang), Malaysia