Job Description

ACCOUNTABILITIES

Focuses on service management discipline within the environment to minimize impact to the

business Performs tasks relating to telecommunication operations, installation and/or

maintenance for local, off-site and/or remote locations Designs, configures, deploys, tests,

maintains, monitors and trouble-shoots telecommunication voice/video components to

provide a secure, high performance voice/video network Documents and maintains

global/ITIL standards and processes and the development of specifications, records, form

layouts, etc. Analyzes and translates business requirements and user needs into engineering,

design, and technical specifications to support telecommunications infrastructure Develops

and maintains vendor and internal/external customer relationships Prepares cost estimates

for current and proposed telecommunications activities Confers with and advises on

administrative policies and procedures, technical problems, priorities, and methods and the

use of telecommunications May take responsibility for network convergence work streams

RESPONSIBILITIES Designs, plans, and leads implementation of telecommunication systems

Provides technical assistance in identifying, evaluating, and developing voice, data, or video

systems and procedures Reviews work-in-progress and suggests corrective action to keep

projects on schedule Writes and maintains operating manuals and assists in preparing

activity and progress reports regarding telecommunications function Ensures that installed

systems are working effectively and may provide direction to technicians and analysts who

install and maintain systems May periodically assist in orienting, training, assigning, and

checking the work of less experienced team members Recognizes business needs when

prioritizing projects and selecting methods and techniques for solving telecommunication

problems Frequently suggests solutions based on analysis and interpretation of

telecommunication equipment diagnostics, usage, and programming May manage short

term projects to successful completion May manage network convergence projects

Typical Day in the Role

• Hours/Shift worked
• Key tasks and rhythm
• Stakeholder Interaction: Internal &

External

• Required to travel or work remotely

9 hours/ shift with potential 2 hours additional on ad-hoc basis Key tasks involve live chat supporting agents for DSA launch ensure resolvement of issue and close of incidents, with internal sellers. Contractors are required to work from office in SWTC facility.

Candidate Requirements

• Top 3 must-have HARD/TECHNICAL

skills

• Level of Experience

1 High school diploma or equivalent required. Associates degree, technical college or some college course work preferred.
2 2 years of relevant experience or equivalent combination of education and work experience. Great communications skills.
3 Strong Technical trouble shooting skills and Knowledge on Dell Tools \xe2\x80\x93 Customer Care, Order processing and Sales
Optimum is a full-spectrum IT services and solutions company whose mission is to \xe2\x80\x9cEmpower Business with Technology.\xe2\x80\x9d

Headquartered in Singapore, Optimum operates from offices in 7 countries with more than 2300 employees across the globe and helps business harness technology to deliver innovative solutions.

We provide cutting-edge software solutions & services on a variety of technology platforms to clients ranging from Fortune 500 companies and to vibrant start-ups.

We offer a comprehensive array of Application Services, Infrastructure Management Services, Cloud and Mobility Solutions, Analytics and Insights and Shared Services. Our impressive track record spans two decades of helping businesses drive innovation, deliver disruptive customer experiences and implement transformational IT projects.

Opportunities abound when you work @ Optimum, a World-Class Software Solutions and Service Provider.
Bachelor\'s or Equivalent