Job Description

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
American Express's Global Financial Crimes Surveillance Unit (GFCSU) is part of the broader Global Risk & Compliance organization, operating within Global Financial Crimes Compliance (GFCC), provides end-to-end oversight and support of global financial crimes investigations. In partnership with broader GFCC teams, GFCSU supports the development, testing, implementation and adjudication of transaction monitoring rules, reports, and other tools to detect potential criminal activity. GFCSU plays a vital role in ensuring compliance with key regulations, including the Bank Secrecy Act (BSA), USA PATRIOT Act, and the Foreign Corrupt Practices Act. They also support law enforcement by providing critical information to combat money laundering, terrorist financing, credit card fraud, identity theft, and other financial crimes.
How will you make an impact in this role?
The GFCSU's Quality Control Review (QCR) Team performs ongoing monitoring of Anti-Money Laundering (AML) investigations performed by Global Financial Crimes Surveillance Unit and US Investigations to ensure adherence to legal and regulatory standards as well as internal procedural requirements.

• Conduct quality control reviews of Financial Crime Compliance processes (AML, EDD, Screening) processes managed by the GFCSU and USIU, which includes evaluating cases after initial decision is made to ensure adherence with procedural and regulatory guidance.
• Provide real time feedback to analysts if a material or non-material error is identified.
• Close all cases after review is completed. This includes correcting any errors prior to submission for closure if required.
• Assist in BAU case investigations based on business needs.

Minimum Qualifications

• Two+ years of work experience at a financial services institution, retail/commercial bank, or payment processing institution in any of the following areas: AML/BSA, financial crimes compliance, know-your-customer (KYC), enhanced due diligence, screening/sanctions risk management, and/or operational risk
• Proven analytical skills and demonstrated ability to research, assess, interpret, resolve, and remediate issues with regulatory impact
• Excellent time-management skills and demonstrated ability to balance competing priorities in a deadline-driven environment
• Detail-oriented with strong verbal and written communication skills

Preferred Qualifications

• Self-motivated with an ability to learn quickly and independently
• Business Self Testing (BST), Quality Control, or Quality Assurance experience is a plus
• Bachelor's Degree preferred
• Ability to handle sensitive information in a confidential and professional manner

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid or onsite arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.