Job Description

CM03957 - Analyst/Specialist Customer Program Management
Job Specialization:
Manufacturing/Production Operations
Working Location:
Kedah
Salary Range:
RM7,000 - RM8,000
Location: Kedah
Client's Profile:

• High-reliability design, manufacturing and supply chain solutions that brings global expertise at every stage of product development with talented teams across North America, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Working Days: 5
Attractive Benefits Included:

• Basic Salary
• 13th Month Salary
• Company Performance Bonus
• Medical Benefits
• Company Insurance which cover Personal Accident insurance & Life insurance plan
• Career prospects in High Profile & Multi National Environment

Interested candidates, kindly REGISTER your Job Seeker Profile with CareerMaster & APPLY NOW!
Shortlisted candidates will be notified.
JOB RESPONSIBILITIES

• With guidance from more experienced team members manages customer account profitability, forecasting, planning and monitoring efficiency and execution of strategies.
• Manages order & demand managements.
• ECO management and coordinates ECO implementation, 4M, readiness, new build, exposure/liability, rework and also NRE
• Strong participation in pricing/bid preparation and the development and management of contract terms.
• Manages and monitors customer satisfaction day to day and formally (customer surveys, self-assessments, complaint management, problem resolution, satisfaction management).
• Communicates frequently with customers to help ensure satisfaction with the company and the products.
• Co-ordinates and hosts regular/as needed program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs.
• Receives and resolves customer issues and complaints. Monitors the impact on inventory of order changes.
• Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.
• Works with cost engineering, finance and SCM staff to coordinate efforts to analyze costs and price variances.

JOB REQUIREMENTS:?

• In-depth knowledge of the manufacturing process, scheduling requirements, and SCM.
• In-depth knowledge of the business issues associated with manufacturing PCBs.In-depth knowledge of product pricing, contracts and contract negotiations.
• Thorough understanding of business risks and price make up (Value add and Materials)
• Excellent customer contact, negotiation and problem resolution skills.
• Good presentation, database management and computer skills.
• Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
• Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.
• Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.
• Minimum at least 5-6 years working experience in related fields.
• Minimum education is Bachelor Degree in relevant fields.

Skills Required