Job Description

The Role Responsibilities

Purpose

The Operational Continuity in Resolution department ensures SCB maintains compliance with regulatory guidelines by maintaining a service catalogue codifying the SCB Group\xe2\x80\x99s operating model and enabling continued demonstration of resilience and resolvability.

OCIR is a critical element of the broader Recovery and Resolution Planning regulations mandated by the G20\xe2\x80\x99s Financial Stability Board.
In the unlikely event of Standard Chartered entering a state of Resolution, the OCIR initiative aims to ensure the orderly wind-down and/or break-up of the group, minimising impact to the real economy.
The team will maintain data sets and manage exception resolution for all OCIR processes for

• Service Catalogue mapping
• Financial Resilience calculation
• Playbooks updates
• Financial Markets Infrastructure
• Any other Projects under Group Resilience/ TDR

Group Standard Compliance Performance

Take personal responsibility for understanding the risk and compliance requirements of my role.

• Understand and comply with, in letter and spirit, all applicable laws, and regulations, including those governing anti-money laundering, terrorist financing, and sanctions; the Group\xe2\x80\x99s policies and procedures; and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk and compliance matters
• Embed \xe2\x80\x98Here for Good\xe2\x80\x99 and Group\xe2\x80\x99s purpose - Driving commerce and prosperity through our unique diversity. Promote a culture of openness, trust, and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm

Business Delivery and Performance

The purpose of the role is to support maintenance of a Service Catalogue codifying the Group Operating Model and enabling continued demonstration of SCB Group\xe2\x80\x99s resilience and resolvability. The role-holder will partner with the broader OCIR team (in KL, Singapore, Hong Kong, Dubai and London) and stakeholders across the Group to support integration of the Service Catalogue at the core of the Group operating model.

• Support ongoing compliance with PRA Operational Continuity in Resolution (OCIR) regulations
• Work with broader OCIR teams in GBS and in Group (SG / HK / Dubai, London) to ensure OCIR Service Catalogue is continuously updated and maintained by mapping processes to supporting teams, systems, vendors, and operational assets
• Coordinate data gathering and assessment across all Businesses in all Countries to enable identification of Critical Economic Functions
• Manage data quality and exception dashboards as applicable across all OCIR processes:

• Identify Critical Economic Functions
• Maintain Service Catalogue
• Ensure Financial Resilience
• Maintain OCIR Playbooks
• Follow-up non-performance of required tasks by users across all OCIR processes which will cover over 50 countries globally
• Perform initial review and resolve exceptions, per the relevant OCIR Standard Operating Procedure
• Escalate critical exceptions to the OCIR teams in Singapore, Hong Kong, Dubai and London for further review and follow up.
• Escalate potential technical issues to OCIR team for follow up with Risk IT
• Manage the periodic review and escalation of key exception and data quality metrics
• Provide detailed MI and control reporting on a periodic and ad-hoc basis
• Handle ad hoc Projects - from communication to delivery and provide analysis to stakeholder

Risk Management

• Support all control checks approved by Operational Risk Framework (ORF) and Data Quality Management Framework.
• Be accountable for identification and escalation of potential risks and issues to senior management through appropriate governance channels.
• Analyse significant risk events as defined by ORF to ensure that all are identified and reported and make risk mitigation recommendations (and / or implement) to relevant stakeholders.
• Inform senior management of serious regulatory breaches (or where risk tolerances have been breached) and ensure that actions are taken quickly to remediate and / or activities are ceased.

Communicate and Collaborate

• Support effective and timely communication and collaboration across functions and businesses.
• Regular and diarised catch ups with OCIR GBS team as well as Group Resilience teams.

Agility in Strategic Change Management

• Manage and protect business as usual (BAU) capability during change programmes, as well as during the execution and delivery of the Remediation initiatives through project phase and into BAU.
• Provide subject matter expert advice, guidance, and support to the project managers on managing change.
• Ensure that there is adequate support for people, processes, tools, frameworks, systems Monitoring and Conduct GBS team.
• Review new business requirements and provide solutions where required.

Our Ideal Candidate

Data Analysis Skills

• Able to analyse data trends and independently assimilate, analyse and evaluate information from large and disperse data sets.
• Prior experience of working as a business analyst handling complex stakeholders desirable.
• Prior experience of working with stakeholders across geographies desirable.

Decision-making

• Able to independently take appropriate decisions within delegated authority levels.

Excellent Communication Skills

• Able to communicate issues and solutions clearly and concisely and able to communicate with people in different countries.

Banking Knowledge

• Broad understanding of banking industry, customers, functions, and products desirable.

SCB Knowledge

• Familiarity with Standard Chartered organisation, operations, footprint.

Risk

• Strong understanding of Operational Risk and how to manage it.
• Process improvement: experience of and aptitude for identifying and implementing process improvements.
• Inquisitive and service-oriented attitude.
• Excellent communication skill (articulation and writing) - other languages a bonus.

Role Specific Technical Competencies

• Manage Conduct
• Manage Risk
• Manage People

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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