Job Description

Position: APAC Customer Service Specialist (AU)Working location: Sunway Pinnacle, Petaling Jaya, SelangorWorking hours/day: Mon - Fri (5:30am to 2:30pm - Malaysia Time) | **Rotation shift - subjected to business needsWorking duration: 12 months contract (renewable based on performance)Salary: RM2,800 - RM4,000 (depend on performance & qualification) with statutory contribution + leave entitlementOvertime: Depends on business needs*Need to have own transport*REQUIREMENT:Degree in Business, Engineering, Logistics, Operations Management, Operations Research/Management Science, or a related field.- A minimum of seven years of general business experience; critically including experience in customer service or sales- A minimum of five years experience in roles- Proven expertise in customer service operation- Experience or deep understanding of the various aspects of Deliver (Warehouse, Transportation, Customer Service,) and Supply Chain excellence standards.- Understands end-to-end supply chain functions and the critical process and system dependencies between Source, Make, Plan and Deliver functions- Strong experience/understanding of process design, standards definition and implementation- Customer centric mindset, track record of delivering customer-focused outcomes- Manage physical and mental condition wellKEY RESPONSIBILITIES\xc2\xb7 Ensuring the day-to-day order management activities are executed flawlessly and timely.\xc2\xb7 Works closely with market customer service to measure customer satisfaction relating to ordering process and delivery management.\xc2\xb7 Responding to customer queries in a timely and accurate way, via email or phone call which is customer preferred/designated.\xc2\xb7 Build sustainable relationships of trust through open and interactive communication.\xc2\xb7 Order management inclusive the following, but not limited:o Processing of orders, consignment fill up, billing and return managemento Product recall handling - collection & replacemento Generate required reporto Record all the transactions properly in the system/tools and prepare for the audito Inquiry management such as price information, delivery status, delivery change, back order communication management etc.\xc2\xb7 Actively notify management on the changing needs and recommends process changes to accommodate customer requirements.\xc2\xb7 Responds to and resolves complex customer complaints.\xc2\xb7 Work with 3PL/4PL to ensure service and order deliver on time to customers and collaborate on specific projects or initiatives to support business growth or process improvements.\xc2\xb7 Ensure Customer Service activities are aligned with the total Supply Chain strategies.\xc2\xb7 Participate actively in alignment and adherent to business objectives, policies and procedures.\xc2\xb7 Complete all required training and continue learning to improve individual capability to provide better services to customers.\xc2\xb7 Strictly follow quality, compliance guidelines.\xc2\xb7 Meet KPI targets to support market revenue growth.\xc2\xb7 Take the extra mile to engage customers.\xc2\xb7 Ability to work along with specific market calendar.\xc2\xb7 Undertake any other duties or responsibilities deemed necessary for the advancement.Reference Number:Contact Details:nuraliah_kusai@persolkelly.comProfession:Contact Centre
OthersCompany:PERSOLKELLY MalaysiaDate Posted:16/05/2024 1:22:00 PM

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