Job Description

:As a member of the Oracle Hospitality Cruise Support Organization, your primary responsibilities will include supporting Oracle Shipboard Property Management System products both locally and on-board cruise and river ships, including their shore side HQ locations. You will also offer post-implementation assistance, and advocate for customer needs. Support operations run 24/7, with rotating weekends.Our SPMS solutions encompass all areas of on-board operations across departments such as Immigration, Payroll, Passenger and Crew handling, Safety and Security, and more. As an SPMS Application Specialist, you will implement and support our SPMS and SMART Systems on-board cruise vessels globally.Responsibilities:

• Perform various complex duties requiring independent judgment to implement Oracle products and technology to meet customer needs on board cruise and river ships or shore side locations.
• Lead the solution design and implementation aspects of engagements, ensuring high-quality, integrated software solutions within time and budget constraints.
• Effectively communicate with customers both shoreside and shipboard.
• Serve as the technical interface for customers regarding problem resolution, recommended maintenance, and the use of Oracle products.
• Possess an understanding of all Oracle products in the competency area and in-depth knowledge of several products and/or platforms.
• Act independently while researching and developing solutions to customer issues.
• Resolve post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for Oracle Hospitality Cruise products.
• Facilitate customer relationships with Support and provide advice and assistance to internal Oracle employees on various customer situations and escalated issues.
• Address any functionality gaps by answering operational and application questions.
• Provide technical support to customers post "go-live."
• Communicate effectively and build rapport with team members and clients.
• Travel internationally up to 25%.

Requirements:

• Bachelors degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Experience with Property Management systems (as an end-user or administrator) is an advantage.
• 1+ years of Hospitality Management experience (preferably in Cruise Ship Operations) with a good understanding of on-board cruise operations, especially in accounting, first purser, chief purser, or IT officer roles.
• Several years of consulting and/or customer support experience for software applications with a strong IT background and the ability to understand complex IT systems and networking.
• Experience with database analysis, administration, and troubleshooting, as well as creating SQL scripts and queries, is an advantage.
• Fluent English, both spoken and written, is essential.
• Strong written and verbal communication skills with experience communicating at all levels of client organizations.
• A self-driven, positive, energetic, and results-oriented individual who enjoys working in a multi-national and global team.
• NOTE: Based on education and experience, candidate may be eligible for a different jobcode, i.e. IC1,IC2 or IC3

Career Level - IC2Responsibilities:As a member of the Oracle Hospitality Cruise Support Organization, your primary responsibilities will include supporting Oracle Shipboard Property Management System products both locally and on-board cruise and river ships, including their shore side HQ locations. You will also offer post-implementation assistance, and advocate for customer needs. Support operations run 24/7, with rotating weekends.Our SPMS solutions encompass all areas of on-board operations across departments such as Immigration, Payroll, Passenger and Crew handling, Safety and Security, and more. As an SPMS Application Specialist, you will implement and support our SPMS and SMART Systems on-board cruise vessels globally.Responsibilities:

• Perform various complex duties requiring independent judgment to implement Oracle products and technology to meet customer needs on board cruise and river ships or shore side locations.
• Lead the solution design and implementation aspects of engagements, ensuring high-quality, integrated software solutions within time and budget constraints.
• Effectively communicate with customers both shoreside and shipboard.
• Serve as the technical interface for customers regarding problem resolution, recommended maintenance, and the use of Oracle products.
• Possess an understanding of all Oracle products in the competency area and in-depth knowledge of several products and/or platforms.
• Act independently while researching and developing solutions to customer issues.
• Resolve post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for Oracle Hospitality Cruise products.
• Facilitate customer relationships with Support and provide advice and assistance to internal Oracle employees on various customer situations and escalated issues.
• Address any functionality gaps by answering operational and application questions.
• Provide technical support to customers post "go-live."
• Communicate effectively and build rapport with team members and clients.
• Travel internationally up to 25%.

Requirements:

• Bachelors degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Experience with Property Management systems (as an end-user or administrator) is an advantage.
• 1+ years of Hospitality Management experience (preferably in Cruise Ship Operations) with a good understanding of on-board cruise operations, especially in accounting, first purser, chief purser, or IT officer roles.
• Several years of consulting and/or customer support experience for software applications with a strong IT background and the ability to understand complex IT systems and networking.
• Experience with database analysis, administration, and troubleshooting, as well as creating SQL scripts and queries, is an advantage.
• Fluent English, both spoken and written, is essential.
• Strong written and verbal communication skills with experience communicating at all levels of client organizations.
• A self-driven, positive, energetic, and results-oriented individual who enjoys working in a multi-national and global team.
• NOTE: Based on education and experience, candidate may be eligible for a different jobcode, i.e. IC1,IC2 or IC3

Career Level - IC2About Us:As a world leader in cloud solutions, Oracle uses tomorrow\'s technology to tackle today\'s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone\'s voice is heard, we\'re inspired to go beyond what\'s been done before. It\'s why we\'re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We\'ve partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We\'re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans\' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

• Which includes being a United States Affirmative Action Employer

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