Application Support & Admin Executive (junior Level)
Subang Jaya, M10, MY, Malaysia
Job Description
Position
: Application Support & Admin Executive (Junior Level)Department
: Support OpsWorking Hours:
9 AM-6 PM (Standard working schedule will follow business hours, but the candidate must be available for after-hours / weekend support when required)Salary Range
: RM1,700 - RM2,000Key Responsibilities
Ticket Handling & Incident Management
Respond to client support tickets within agreed Service Level Agreements (SLAs). Troubleshoot, resolve, and document issues in the support system. Escalate complex cases to senior support or technical teams when required.
Service Request Fulfillment
Process and deliver client service requests (e.g., database export, account management, reporting). Ensure requests are completed accurately and within timeline.
Customer Communication
Maintain clear, professional, and timely communication with clients. Provide regular updates until closure of issue or request.
Knowledge Base & Documentation
Contribute to FAQs, troubleshooting guides, and internal documentation. Suggest improvements to support processes and workflows.
Collaboration & Growth
Work closely with the support team to share knowledge. Participate in training programs to enhance technical and soft skills. Implement T-Shape skill set
Growth Path
The Junior Support Executive role provides a foundation for career progression into:
Support Executive / Senior Support Executive
(higher base, higher KPI targets)Support Team Lead
(managing a small team and escalations)Specialist Roles
(System Admin, Technical Support Engineer, or Client Success)Job Types: Full-time, Fresh graduate
Pay: RM1,700.00 - RM2,000.00 per month
Work Location: In person
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Job Detail
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Job IdJD1255466
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSubang Jaya, M10, MY, Malaysia
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EducationNot mentioned