Job Description

Company Description

We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We\'ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.

Read more on about how we transform work and how people feel about it, so our customers and their people can thrive.



As an Application Support Consultant, you are the first point of contact for our customers on IT and Business Application related questions for our solutions.

What you will do:

• Process and solve cases incidents and service requests in a timely and qualitative way;
• Actively guide associates in the Team
• Be proactive in highlighting potential escalation risks with your Team Leader and coordinate any additional resource requirements to assist with investigations;
• Handle customer escalations, taking ownership of complicated issues and keeping customers updated on progress at all times.

Qualifications

We\'re looking for people with the right attitude and the desire to learn and grow. We want great people who want to be part of great teams. Both graduates and experienced professionals are welcome to apply.

• ICT related Bachelor level of knowledge;
• At least 3 years of experience in a similar working capacity
• Applicant must be residing in Malaysia
• Strong communication skills and fluent in English (verbal and written)
• Common knowledge of Microsoft technologies, workplace processes and IT infrastructure;
• Strong analytical skills and out of the box thinking.
• Must be resourceful and able to work under pressure to meet tight deadline;
• Knowledge or experience with budgeting and forecasting is an advantage;
• Previous experience of working with Corporate Performance Management software or any related business software is an advantage;
• Previous experience of working in a Customer Service environment is an advantage
• Knowledge in HR and Payroll systems is an advantage.
• Knowledge of SQL Database and Queries will be an advantage

Additional Information

Unit4 is committed to ensuring equal opportunity for everyone. Together, we continue to build an inclusive culture that encourages and celebrates the diversity of our employees, where they all are seen as a real value to the company. We guarantee a fair consideration for employment, without discrimination. That\xc2\xb4s why we make our hiring decisions solid based on merit, qualifications and current business needs. We invite you to be a part of this diversity and join our community!

Unit4