Job Description

Position Description:

Scope of work:

In principle, this role is to provide application support and maintenance services to our client. You will be part of a team that provides 24x7 service coverage which include work pertaining to, but not limited to, Incident Management, Change Management, Application Enhancement and upgrades.

You are expected to have proactive traits and proven understanding of implementation, development, configuration, support and troubleshooting for large complex enterprise systems.

Must be willing to work on shifts/weekends/public holidays within a secured premise.

Your future duties and responsibilities:

Responsibilities include:

• Comply with security policies and procedures of our client and CGI.
• Responsive to the issues and ensure SLA is met.
• Perform initial analysis of the incident to identify underlying issue, eg. Application Issues, DB Issue, network issue etc.
• Manage stakeholders related to the incident.
• Manage defect triage and resolution.
• Perform due diligence of the change record going to production.
• Professional interaction with stakeholders.
• Ensure services delivered with quality.
• Foster knowledge sharing with team members.
• Maintain support documentation.

Required qualifications to be successful in this role:

Experience and Qualification:

• Degree or Diploma in an ICT or Computer Science discipline.
• Working experience of 4-5 years as application support/developer/DevOps.
• Preferred exposure in three or more of the following areas:

\xd6\xbe experience with banking/financial applications
\xd6\xbe service ticket handling / incident management / ITIL
\xd6\xbe software development / testing / deployment processes
\xd6\xbe supporting mission critical transaction system
\xd6\xbe understanding of payment gateway or ACI products
\xd6\xbe familiar with Production, DR and non-Production environments

Technical Skills:

• Knowledge in Linux/Unix operating system (CentOS, RedHat).
• SQL commands and familiar with ORACLE database.
• Programming Language (Java, JavaScript, JQuery, HTML, XML, JSON, Groovy).
• Usage of ServiceNow / JIRA / DevOps tools.
• Know-how on Database performance analysis tools (Statspack, SQL tracing, AWR) will be an added advantage.
• Knowledge of shell scripting will be an added advantage.

Soft Skills

• Self-motivated, a team player and eager to learn new applications.
• Good communication and interpersonal skills.
• Commitment to delivery, flexible and worked in a multinational environment.
• Strong analytical / trouble shooting skills.
• Customer focused and understands client needs.
• Reliable and able to work independently with "can do attitude".
• Good command of English (written and spoken).

Skills:

• Java
• JavaScript
• Jira
• jQuery
• Linux

What you can expect from us:

Insights you can act on

While technology is at the heart of our clients\' digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today-one of the world\'s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI-where your ideas and actions make a difference.