Application Support Job in MSP HITECT SDN BHD

Application Support

Kuala Lumpur, M14, MY, Malaysia

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Job Description

Performs and oversees standardized operational tasks to ensure that the service levels and performance are met. Takes action where necessary to address or escalate performance or operational issues.

Reports service performance to line management and provides feedback on execution of standardized operational tasks to business.

Ensures compliance with IT service management governance, standards and polices. Generates input for service level performance reports, generating improvement actions where necessary. o Supports the end-user satisfaction process and service improvement programs. o Manages incident escalations and complaints, working with the Business Unit to resolve individual service issues. o Supports business in disaster recovery testing. o Defines new tasks and processes. o Leads transition from change projects into operational support. o Transfers customer feedback into process improvements and optimization.
Job Type: Contract
Contract length: 12 months

Pay: RM3,000.00 - RM3,500.00 per month

Benefits:

Health insurance Maternity leave Opportunities for promotion Parental leave Professional development
Work Location: In person

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