Job Description

What You Can Expect

Provide Level 1 support to users within the APAC region, ensuring prompt resolution of technical issues. Assist users with matters related to business applications and IT systems. Manage, prioritize, and resolve support tickets in line with established SLAs, policies, and procedures. Log, escalate, and follow through on all support requests and incidents until closure. Identify operational gaps and contribute ideas for continuous improvement in IT service management. Act as a subject matter expert in assigned areas, offering practical solutions to business stakeholders. Support training initiatives by providing input on user training needs and conducting knowledge-sharing sessions. Collaborate with local, regional, and global IT teams to coordinate and deploy projects effectively. Maintain and update internal knowledge base documentation for IT support Take ownership of assigned projects, ensuring timely completion and quality deliverables. Internalize feedback to continuously enhance work quality and performance. Be available for domestic and international travel when required. Perform other related duties as assigned by the immediate superior.

What You Bring:

Minimum Higher Secondary / STPM / A-Level / Certificate / Diploma or higher in any field. At least 1 year of related work experience; fresh graduates are encouraged to apply. Proficient in English and local language(s), both written and verbal. Fluency in Mandarin (spoken and written) is an added advantage. Familiarity with incident management systems, helpdesk ticketing tools, and ITIL concepts preferred. Computer literate and willing to learn user support, troubleshooting, and business applications. Strong communication skills with the ability to explain technical information clearly. Excellent attention to detail, time management, and ability to meet deadlines. * Adaptable to changing environments and dynamic business needs.