Job Description

About the CompanyOur client expects candidate to drive end-to-end retail operations to deliver their sales and growth ambition. They opened their first store in November and will expand rapidly over the course of 5 years. This role requires candidate who is service-focused, self-driven and eager to grow. They are looking for talent who has strong ownership and is able to manage large operations team.Job ResponsiblitiesOperations

• Operate and manage multiple store operations for the region
• Define and drive service excellence in food retail operations to ensure that operations meet internal and external customer satisfaction
• Drive sales performance of each store under his/her sales area
• Prepare duty roster, reports at the end of the shift/week, including staff control, food, beverage, cash control and sales.
• Monitor labour (OT hours) and matters including inventory control and conducting daily and monthly stock take.
• Manage documents filing, communicate information from HQ/Marketing to store team.
• Constantly review, evaluate operations/procedures, and suggest improvements to the management.
• Ensure consistent execution of store SOPs to maintain a clean, organised and presentable store.
• Ensure that inhouse control systems/audit requirements are always adhered to.
• Ensure all staff are well briefed on their responsibilities and are constantly given supervision and motivation on all aspects of their work.
• Support the recruitment and selection of employees to the agreed staffing levels by using a cost-effective recruitment methods.
• Provide guidance and direction to staffs, including setting performance standards and monitoring their performance.
• Handle disciplinary issues, conducting annual review and confirmation of staff.

Supply Chain

• Manage supply chain (basic supply planning, procurement & logistics) and collaborate with international team to ensure end-to-end seamless operations
• Forecast food and beverage consumptions based on historical data and trends to avoid wastages and efficient stock ordering.

Management

• Lead projects necessary in order to meet the company\'s goals.
• Perform all ad hoc tasks as and when required by the Management.
• Make appropriate decisions in a fast-paced environment and update management team accordingly.

Job Requirements

• 3-5 years of experience running Operations team in QSR / F&B industry
• Self-driven, accountable and passion for results
• Resourceful, energetic and eager to drive impact
• Adaptive, innovative and agile
• Growth mindset with shared vision to grow the company
• Strong business acumen with adept problem solving skills
• Inclusive team player in an empowered start-up environment
• Strong communication skills in BM and English
• Proficient in Microsoft office (Powerpoint, Excel, Outlook)
• Travel within Malaysia especially Klang Valley
• Valid typhoid vaccination and food handler certificate. (halal certificate is a plus)
• Possess own vehicle
• Willing to work extra hours, weekend and during Public Holidays
• Ability to travel domestically/internationally for training/new store opening

RemunerationUp to MYR 6,500 + 600 (Fixed Allowance)Consultant in chargeJia En | 016 266 2236 | jiaen.liong@hunters-in.com

• Parking - claim basis
• Toll - claim basis
• Handphone - fix allowance (RM100)
• Petrol - fix allowance (RM500)

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