Job Description

Supervise and monitor daily operations of multiple restaurant branches to ensure smooth and efficient service. Lead, coach, and support Restaurant Managers and their teams to achieve operational excellence. Conduct regular outlet visits, audits, and performance reviews to ensure compliance with company policies and SOPs. Analyze sales reports, labour costs, food cost, and other KPIs to improve branch performance. Plan and implement strategies to increase sales, enhance customer experience, and improve store profitability. Ensure consistent food quality, hygiene, and safety standards across all outlets. Assist in recruitment, training, and development of restaurant staff and management teams. Handle customer feedback, complaints, and service recovery when required. Oversee inventory management, stock ordering, and waste control. Coordinate marketing activities, promotions, and new product launches within the area. Support new store openings, renovations, and operational improvements. Ensure compliance with local regulations, licensing, and health & safety requirements.

Job Requirements:

Diploma or Degree in Hospitality, Business Administration, or related field. Minimum 3-5 years of experience in restaurant or F&B operations, with at least 2 years in a supervisory or multi-outlet management role. Strong leadership, communication, and people management skills. Good understanding of restaurant operations, cost control, and P&L management. Ability to analyze performance data and develop improvement strategies. Strong problem-solving skills and ability to work under pressure. Excellent customer service orientation with a focus on delivering quality. Willing to travel frequently between outlets. Able to work on shifts, weekends, and public holidays when required. Possess own transport (added advantage).
Job Types: Full-time, Permanent

Pay: RM4,000.00 - RM6,000.00 per month

Work Location: In person