Customer Service
Job Description
Requirements:
Fresh graduates are encouraged to apply.
Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
Possess good telephone etiquette with a smiley voice.
Good communication and interpersonal skills.
Knowledge in handling basic computer (Microsoft Excel/Word etc).
Ability to multi-task, prioritise and manage time effectively
Social media savvy
Ad Hoc assignment from management
Responsibilities:
To efficiently handle inbound and outbound customer call inquiries.
To provide fast and timely solutions to all customer related problems.
To ensure customer satisfaction by providing excellent Customer Services.
To be constantly guided by company's service standards.
Effectively manage large numbers of incoming calls
Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Ad Hoc assignment from management
Benefits:
Annual leave and sick leave
Bonus
KWSP and SOCSO
Medical & Insurance Coverage
Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.
Career Progression opportunities - you maybe able to get promotion easily.
Skills Required
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD435689
-
IndustryInternet/Ecommerce
-
Total Positions2
-
Job Type:Full Time
-
Salary:Discuss
-
Employment StatusPermanent
-
Job LocationPuchong, Malaysia
-
EducationAny Graduate
-
Experience0 - 5 Year