Job Description

• Fluent in Mandarin and English (CEFR B2 level) - reading, writing, and speaking.
• Minimum SPM.
• Experience in customer service is a plus but not essential - we value your attitude and willingness to learn!
• Fresh Graduates Welcome!
• If you\'re passionate about starting a career in customer service, we\'d love to hear from you.

Responsibilities

• Deliver Exceptional Customer Service: Provide outstanding support to customers through phone, email, and online platforms, ensuring their inquiries are resolved quickly and effectively.
• Understand and Meet Customer Needs: Engage with customers to identify their needs and recommend the right products and services, ensuring they receive personalized solutions.
• Build Strong Customer Relationships: Foster long-term relationships by exceeding customer expectations and ensuring their satisfaction with our services.
• Proactively Address Issues: Respond promptly to customer feedback and challenges, offering timely updates and solutions to maintain a high standard of service.

Benefits

• Be Part of a Market Leader: Join Malaysia\'s largest homegrown BPM! Experience a family-like work environment where growth, teamwork, and support are our top priorities. Our team is fun, young, and energetic! Check out our culture on LinkedIn: Daythree.
• Flexible Work Hours: Enjoy a healthy work-life balance with rotating shifts between 9:00 AM and midnight, giving you the chance to experience different work schedules while maintaining a balanced lifestyle.
• Competitive Compensation: We offer a competitive salary package that aligns with market standards, ensuring you are rewarded for your hard work.
• Prime Location: Just a 5-minute walk from the nearest LRT station with a covered walkway and easy access to Food & Beverage outlets and a mall.

Additional Benefits

• EPF / SOCSO / PCB
• Training Provided
• Allowance Provided

SkillsFluency in Mandarin Customer Relationship ManagementImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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