JOB DESCRIPTION:To attend/answer inbound calls from customers, identify their concern on products and services and assist them to solve the problems by providing the right solution.
Requirements
1. Minimum SPM/STPM/Certificate (SPM with credit in BM, English & Mathematic)
2. Good communication skills in both English & Bahasa Malaysia (speaking & writing).
3. Basic computer knowledge (operating computer, MS Office Skills).
4. Ability to navigate multiple computer systems while interacting with customers.
5. Demonstrate patience and ability to resolve customer concerns. (ie. project a "Smiling" voice & active listening skills)
6. Must be willing on rotating shift and working on Public Holiday (5-day week, rotating off days)
7. Typing skills 25 wpm with 85% accuracy.
BASIC: RM1800 TO RM1900
Allowance:
1. Pay For Performance (PFP) RM 300 per month subject to meeting the set of KPI given.
2.. Shift allowance (RM60 per month)
3. Transport allowance (RM7.69/day) - 10pm & beyond - RM200 Max (Monthly)
Job Type: Full-time
Pay: RM1,800.00 - RM1,900.00 per month
Work Location: In person
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