Job Description

RESPONSIBILITIES
Strategy

• Work with the O&I team to drive the development and implementation of CABM\xe2\x80\x99s platform strategies and roadmaps, ensuring there are clear objectives which deliver value for the Bank and improve ways of working
• Improve the effectiveness of communications by dispersing knowledge about CABM\xe2\x80\x99s technology throughout the Function, providing best practice advice on the execution and analysis of communications
• Keep abreast of developments and best practices in CABM\xe2\x80\x99s technology platforms, as well as the communications and marketing industry general

Business

• Support the Strategic Business Owners and Portfolio Managers of CABM platforms in the day-to-day management of their systems, specifically its Digital Asset Manager, Knowledge Platform, Content Marketing Platform and Employee Communications Application
• Work with Business/Function stakeholders to workshop their needs, advising on best practice for configuration and ongoing management of CABM\xe2\x80\x99s technology platforms
• Train and coach end users of CABM\xe2\x80\x99s technology platforms, providing regular end user training and implementing a self-learning model outside of the training programme
• Write clear and engaging communications for users of CABM\xe2\x80\x99s platforms which drive adoption, supports users to use them effectively and notifies them of functionality and process changes

Processes

• Support End Users of CABM platforms in their day-to-day use of the tools by responding to questions and support requests, as well as implementing a self-service model where appropriate
• Perform administrative tasks such as licence allocation, workspace creation, access management activities and basic support tasks on CABM\xe2\x80\x99s platforms
• Support housekeeping activities for each platform, ensuring only up-to-date information is accessible, maintaining logical structure and removing obsolete data
• Support measurement and reporting activities such as dashboard compilation, running queries and generating reports for stakeholders
• Work with the technical support teams to raise awareness of bugs and issues on CABM\xe2\x80\x99s platforms, prioritising those of high severity, escalating when necessary and seeing through to resolution
• During upgrades, maintenance and customisation deployments, work with the technical support teams to perform end user testing and provide quality assurance

People & Talent

• Develop close working relationships with CABM stakeholders, technical teams and Business/Function stakeholders

Risk Management

• Ensure adherence to standards and regulatory guidelines and stay abreast of changes to the control environment

Governance

• Support the effective governance of CABM\xe2\x80\x99s technology platforms, ensuring they are managed to Bank Standards

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead Corporate Affairs, Brand & Marketing to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct PrinciplesFair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Corporate Affairs, Brand & Marketing Leadership Team
• Business Strategic Owners and BAU Business Managers of CABM platforms
• Business/Function teams
• End Users of CABM technology
• TTO
• Risk framework owners: CFCC, ICS, Operational risk
• Third-party software providers

Other Responsibilities

• Embed Here for good and Group\xe2\x80\x99s brand and values in Corporate Affairs, Brand & Marketing. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats).

Our Ideal Candidate

• You are a highly organised, analytical, strategic thinker, pragmatic, a good listener and an effective problem solver. You will be someone who gets their hands dirty, does the work and implements plans, as well as developing them. You will have the interpersonal skills and ability to work with a variety of teams across the world and at all levels of the Bank.
• Excellent knowledge and experience of working with and implementing communications and marketing platforms
• Passionate about external and internal communications, knowledge management, business transformation, collaboration and technology
• Able to build effective working relationships across all levels of a global organisation and work collaboratively with a geographically-distributed workforce
• Excellent organisational, interpersonal, writing, and presentation skills
• Open and honest communication skills
• Hands-on and self-driven
• Multi-tasker who understands how to develop tactical plans that align with the Bank\'s strategy
• Highly organised, a good listener and an effective problem solver
• Strong project management experience
• Passionate about community best practices, principles, concepts and technologies
• Knowledge of financial services sector preferred with a good understanding of the impact of regulation, compliance and operational risk
• Ability to work under pressure and to tight deadlines, with excellent time management skills
• A good fit with Standard Chartered\xe2\x80\x99s culture and values

ROLE SPECIFIC TECHNICAL SKILLS AND COMPETENCIES AND PROFICIENCY LEVELS

• Communications and Marketing Operations
• Data Gathering and Analysis
• Organizational Communications
• Planning: Tactical, Strategic
• Risk Management
• Written Communications

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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