Job Description

A powerful combination

It\'s never been a more exciting time to join our organisation. Tricor and Vistra have now merged to form one organisation, which means we\'re now a powerhouse of over 9000 colleagues in 50+ jurisdictions across the globe. We\'re seizing the opportunity to create a purpose-led organisation that will unlock significant value for our business, our clients, and our people.

We have an exciting opportunity for you to join our team as Assistant BPO Manager, based in our Tricor Orisoft Technology Sdn. Bhd. Kuala Lumpur, Malaysia office. Reporting to the head of Department, this full-time and permanent position is based in Kuala Lumpur and offers regional coverage, allowing you to make a significant impact to our BPO department and its\' growth.

Key responsibilities:

• Lead a team of payroll processors who are managing customer payroll.
• Coach and supervise the team to be competent, well trained and able to perform their duties professionally.
• Manage the deliverables in accurate results and in timely manner according to Service Level Agreement.
• Plan, coordinate and carry the work of end-to-end payroll processing activities for customers with a team of payroll processors.
• Provide the best-fit services to customers through defined processes in meeting all SLA requirements.
• Effectively escalate operation issues to a higher-level management for resolution.
• Handles exceptions and propose solutions to meet customer requirements and smooth payroll operation. This will encompass the requirement study, implementation, testing and documentation.
• Ensure all activities and procedures carried out are in compliance with standard set internally by the company and customers as well as statutory compliance.
• Attend meeting with customers, potential customers and others to represent the company in outsourcing matters.
• Any other projects or duties as assigned by the Management

Key requirements:

• Bachelor Degree in Human Resource/Business Admin or its equivalent
• Have good command in English, both spoken and written, good communication and interpersonal skills.
• Minimum of 3 to 4 years\' experiences in Payroll and Human Resources environment.
• Initiative with good analytical skills, the ability to work under minimal supervision and able to handle multi-tasking roles.
• Strong understanding in Labour Law and Payroll Statutory Compliance.
• Experience of managing a team with minimum of 2 - 3 team members would be an added advantage.
• Wide experience of handling payroll for Asia region (Singapore, Indonesia, Philippines, Hong Kong or etc.) would be advantage.
• Possessing own transportation would be an added advantage

Company Benefits:

At our Tricor Malaysia office, we believe in putting our employees\' well-being first! We offer great exposure while ensuring employees are compensated!

Additionally, we provide comprehensive medical insurance, dental and optical coverage and competitive annual leave entitlement and sick leave to support your well-being and time to recharge or explore your passions out of work.

As advocates of continuous learning and professional development, we provide an internal mentorship program and reimburse professional membership fees for certifications whichever relevant to your job nature ensuring you stay ahead in your field.

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you

Join us on this exciting journey!

Location:

MY

Vistra