Job Description

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- The primary responsibility is to maximize club\'s EBITDA performance through strategy execution, performance management and the growth and development of direct reports, all in line with the company business objectives.

- Effectively and proactively in the management of all Clubhouse operations including fitness center, pool & recreation, front desk, event & banquet operations and sales, and facilities maintenance; ensuring the highest possible standards are adhered to and that company policies and procedures are always followed.

- The said responsibilities and duties include:

A) Member Services:

i. Maintains high visibility, regularly communicating and interfacing with members both in person and through structured written communications.

ii. Responsible for providing genuine hospitality to all members and guests, that compliments the service-centric culture of the Club.

iii. Sincere and significant engagement of members, guests, and staff, while regularly soliciting feedback regarding programming and amenities; observing, assessing and evaluating all areas of responsibility; and working closely with the Head of Division/ Director to implement appropriate improvements to enhance member satisfaction and participation in programming.

B) Administration:

i. Serves as the administrative and communication liaison between Club constituencies (members, staff, guests) and departments.

ii. Communicates and partners with Club management and key stakeholders across all departments/ divisions to ensure seamless integration of programming and activities.

C) Personnel Management:

i. Develops work schedules for departmental management, based on the operation needs and programming requirements of the Club.

ii. Direct responsibility for clubhouse department operation (Sales, Front Desk, Recreation, Facilities).

iii. Collaborates with departmental management to develop and assess staffing needs for all areas of responsibility.

iv. Responsible for the hiring, discipline, coaching, counseling, termination, and documentation of all departmental support staff.

D) Financial Management

i. Joint responsibility with Accountant/ Director/ Head of Division to prepare, manage and control the annual operating and capital budgets for the Clubhouse operations.

ii. Monitors all budgets; with implementation of fiscal controls and corrective action taken as needed to assure positive outcomes.

- Minimum 6 years experience in the industry and at least 3 years experience as the Clubhouse/ fitness centre operation manager.

- Basic to intermediate skills of Microsoft Words, Excel and Powerpoints.

- Reporting skill.

- Analytical skills to forecast and identify trends and challenges.

- Leadership and communication skills.

- Budget-management skills and proficiency.

- Professional judgement and discretion that comes from years of experience.

- Team player.

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