Job Description

Key Roles:

1.Overseeing concierge operations and ensuring the delivery of exceptional guest service.

2.Supervising the concierge team, managing guest requests, coordinating with internal and external stakeholders, and maintaining the highest level of personalized service in line with hotel standards.

3.Assist guests with inquiries, reservations, and special arrangements (transportation, tours, dining, entertainment, etc.).

4.Promote hotel facilities, services, and local attractions to enhance guest experiences.

5.Maintain close communication with Front Office, Bell/Valet, and other hotel departments.

6.Ensure concierge desk is always staffed, organized, and equipped with updated information.

7. Oversee delivery, storage, and tracking of guest luggage, packages, and messages.

8. Ensure compliance with hotel policies, health & safety regulations, and brand standards.

9.Maintain updated local information resources (restaurants, transportation providers, attractions).

10.Prepare and submit reports on guest feedback, service trends, and departmental performance.

Requirements

1. Minimum 3-5 years' experience in Concierge/Front Office role, with at least 1-2 years in a supervisory/managerial position with suitable 5 star Hotel experience.

2. Diploma / Degree in Hospitality Management or related field.

3. Strong local knowledge of attractions, dining, entertainment, and transportation.

4. Excellent communication and interpersonal skills.

5. Proficiency in English (additional languages preferred).

6. Familiarity with Front Office/Concierge systems (e.g., Opera) is an advantage.

Job Type: Full-time

Pay: RM4,000.00 - RM6,000.00 per month

Benefits:

Free parking Health insurance Maternity leave Meal provided Opportunities for promotion Parental leave Professional development
Work Location: In person