Job Description

1) Credit Control & Collection

Assist in monitoring outstanding customer accounts. Follow up on overdue payments via phone, WhatsApp, email, or official letter. Prepare reminder notices, statements, and collection reports. Ensure timely collection according to credit terms. Update payment status and follow up on promised payment dates (PPD)
2)Customer Account Management

Maintain accurate customer records and credit limits. Verify customer credit applications and required documents. Assist in reviewing new customer credit status (CTOS/CCRIS where applicable). Communicate with customers on billing issues or discrepancies.
3) Billing & Documentation

Assist in preparing invoices, DO, SO, and statements for customers. Ensure billing documents are complete and accurate before submitting to clients. Track POD (Proof of Delivery) and ensure documents returned by drivers are complete. Handle customer queries regarding invoices or billing documentation.
4)Internal Coordination

Liaise with Sales, Logistics, and Finance teams on payment matters. Coordinate with Account Department on receipts and payment updates. Highlight customers with consistent late payment to management.
5) Reporting & Tracking

Assist in preparing weekly/monthly ageing reports. Update collection tracker and customer outstanding summary. Escalate problematic accounts to Manager for further action.
6) Compliance & SOP

Ensure collection process follows company SOP. Maintain confidentiality and accuracy of customer financial information. Support audit requirements by preparing statements, supporting documents, and transaction records.
7) Administrative Support

Maintain filing of invoices, statements, and credit documents. Prepare documents for legal action (if required). Handle administrative tasks related to credit control operations.

Job Requirements

Minimum Diploma in Business Administration, Finance / Accounting, Purchasing, Supply Chain, or related field. Experience 0-2 years in purchasing or admin roles is an advantage. Good communication, coordination, and organizational skills. Proficient in Microsoft Office (Word, Excel, PowerPoint) / SQL. Able to multitask, follow instructions, and work with minimal supervision. Detail-oriented and responsible. Willing to work at Kampung Baru Subang, Lorong TUDM, Shah Alam.

Mandarin speaker preferred.

Job Type: Full-time

Pay: RM2,500.00 - RM3,500.00 per month

Ability to commute/relocate:

Shah Alam: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person