Assistant Customer Service Manager
Port Klang, M10, MY, Malaysia
Job Description
Responsibilities
Support the Customer Service Manager in overseeing daily client service operations. Handle customer inquiries, service issues, and shipment updates in a timely and professional manner. Coordinate with internal departments such as operations, sales, and customs to ensure service quality and delivery timelines. Build and maintain strong relationships with key customers, ensuring their logistics requirements are met. Assist in developing and implementing service improvement initiatives to enhance customer satisfaction. Prepare service performance reports and assist in staff training where necessary.
Requirements
Minimum
5 years of experience
in logistics, freight forwarding, or customer service. Strong interpersonal and communication skills with customer-oriented thinking. Ability to multitask and handle client demands under pressure.Mandarin-speaking candidates
will have anadded advantage
.REMUNERATION PACKAGES:
Basic: RM 5,000
EPF, SOCSO, EIS
Benefit:
Annual Leave, Bonus & Etc
Working Days: Mon - Friday, Sat
Working Hours: 8.30 - 5.00pm / 9.00-12.30pm (alternate after probation)
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1290847
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationPort Klang, M10, MY, Malaysia
-
EducationNot mentioned