Job Description

Malaysia PARKROYAL Langkawi Resort Housekeeping

Job Grade

Full-Time




Nestled on the pristine Pantai Tengah beach, the PARKROYAL Langkawi Resort is an idyllic seaside haven where balance, simplicity and joy come to life, offering the ultimate beach holiday. Located on the longest stretch of beach in Langkawi, PARKROYAL Langkawi Resort is a collection of 301 modern guest rooms, suites, and 7 spacious exclusive villas, equipped with unique facilities and amenities. Each private villa features a private dip pool with direct access to the beach. Dining options include a speciality restaurant, an all-day dining, an ocean view lounge, and a swim-up bar. Take a swim at the infinity pool on level 5 overlooking the Straits of Malacca and unwind with a drink or two. Featured amenities include 24-hour front desk, business center, gymnasium and a kids\xe2\x80\x99 club. Nourish your soul, body and mind with an invigorating spa treatment at our Suasana Spa.





The Role

• Assist the Executive Housekeeper with managing daily housekeeping and laundry operations,
• Overseeing all Housekeeping associates and preparing assignment sheets to ensure the cleanliness, service and product quality standards of guestrooms, public areas, restrooms, offices and conference area.
• Provide strong leadership and be readily accessible to associates.
• Support a highly motivated and trained associates that continually strives for excellence in service and cleanliness.
• Participate in monthly meetings with entire housekeeping associates to communicate, update and listen to associate concerns or input.
• Respond to and follow through on guest requests, concerns and problems. Ensure that excellent guest service is consistently delivered by the Housekeeping team.
• Maintain or exceed standards of cleanliness and a consistently positive guest in line with the brand standards.
• Assist the Executive Housekeeper in establishing and maintaining a regularly scheduled cleaning program that includes floor care, deep cleaning, replacement of shower curtains, etc.
• Conduct training and coaching sessions on departmental policies and chemical and equipment usage.
• Monitor the administrative functions of the office to ensure accurate record keeping throughout the department. Maintaining inventories of amenities, chemicals and other supplies to ensure items are in stock and reordered in a timely manner.
• Supervise and conduct daily detailed inspection of guest rooms, public areas and back of the house. Ensure compliance with hotel\xe2\x80\x99s standard of excellence, health, sanitation standards and regulations, to achieve a high level of cleanliness and guest satisfaction.
• Recommend to the Executive Housekeeper operational efficiencies and innovations to improve service and quality assurance.

Talent Profile

• Minimum of 5 years management experience with at least 2 to 3 years housekeeping management experience in a reputable 5 star Hotel/Resort property.
  
• Strong knowledge of Housekeeping operations, and ability to work under stress and deadlines.
  
• A starter and not a follower, a perfectionist with respect for others.
• Must be able to communicate instructions effectively to staff and creates a safe and comfortable environment. Must balance constructive criticism with positive feedback.
• Strong leadership and interpersonal skills.
• Good understanding of OPERA PMS.

How to Apply

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