Job Description

Company DescriptionJoin us at Accor, where life pulses with passion!\xe2\x80\x8bAs a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.\xe2\x80\x8bBy joining us, you will become a Heartist\xc2\xae, because hospitality is, first and foremost, a work of heart.\xe2\x80\x8bYou will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!\xe2\x80\x8bYou will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.\xe2\x80\x8bEverything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.Hospitality is a work of heart,\xe2\x80\x8b
Join us and become a Heartist\xc2\xae.Reporting to the Rooms Division Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service.
• Lead and assist the Room Divison Manager in the day-to-day operation of the department and ensure service standards are followed.
• Conduct regular inspections of all guest rooms / Public Areas.
• Identify training needs and train all Supervisors and Colleagues as required.
• Work closely with the Maintenance department to address all guest room repairs and ensure proper communication channels are followed through.
• Address all guest concerns and react quickly, logging and notifying proper departments accordingly.
• Balance operational, administrative and Colleague needs.
• Follow departmental policies and procedures.
• Report necessary maintenance items.
• Follow all safety and sanitation policies.
• Assists with other responsibilities and duties in the absence of a team members or other tasks assigned by the manager.
• Follows all policies and procedures ascertained by the hotel.
• Attend meetings and training sessions as required.
• Any additional duties assigned.

QualificationsQualifications

• 2 years relevant experience required with 1 year of which in a supervisory role; preferably in a large hotel or comparable facility
• Excellent detailed knowledge of housekeeping operations
• Basic training skills
• Excellent interpersonal, communication (verbal and written), organization, multi tasking, problem solving skills; detail oriented
• Working knowledge of Property Manager preferred
• Proficient with Microsoft Office suite required

Additional InformationYour Team and Working Environment:Join our vibrant team at Mercure Kuala Lumpur Glenmarie, where collaboration and innovation thrive. Our welcoming property reflects a culture of excellence and hospitality, making every day an exciting and rewarding experience.Our Commitment to Diversity & Inclusion:We are an inclusive company with a strong ambition to attract, recruit, and promote diverse talent. At Mercure Kuala Lumpur Glenmarie, we celebrate diversity and are committed to creating an inclusive environment for all employees.

AccorHotel