Job Description

Job Responsibility Connecting and engaging with customers Maintaining a clean & organized working environment Coordinate daily operations Deliver superior service and maximize customer satisfaction Respond efficiently and accurately to customer complaints Regularly review food and drinks quality Appraise staff performance and provide feedback to improve productivity Estimate future needs for goods, kitchen utensils and cleaning products Ensure compliance with sanitation and safety regulations Manage cafe\'s good image and suggest ways to improve IT Train new and current employees on proper customer service practices Job Requirements 3 Work Locations: (1) Taman Paramount, PJ (2) The Exchange TRX, KL (3) KLCC, KL If you are Passionate about Japanese tea, with Career Growth opportunities, we would like you to join our Family. Minimum SPM Proven experience in operation management/service/hospitality industry or similar role Strong leadership, motivational and customer oriented Malaysians only Job Benifits Performance Bonus & Annual Bonus Meal & Transportation Allowances and overtime Employee discount Structured training program Career advancement EPF, SOCSO, EIS contribution Staff uniform Annual leave, Medical & Overtime Tea Ceremony Classes (Omotesenke) A chance to be flown to Japan for further training*

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