Job Description

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades or technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Asst. Facilities ManagerAccount Management \xe2\x80\x93 Work Dynamics (Malaysia)What this job involves:Leading daily property operationsAre you a seasoned facilities expert with solid leadership skills? Working with a team, you\xe2\x80\x99ll manage the daily client activities for the assigned property or facility. Likewise, you will implement building procedures and performance measures\xe2\x80\x94and ease the path for compliance with these. You\xe2\x80\x99ll also boost on-site operations by promoting best practices and developing better processes. On top of these, you\xe2\x80\x99ll be at the helm of property safety by encouraging adherence to health and safety standards.Getting the clients\xe2\x80\x99 thumbs upYou\xe2\x80\x99ll be working frequently with clients\xe2\x80\x94that\xe2\x80\x99s why you\xe2\x80\x99ll need to build strong relationships with them. You\xe2\x80\x99ll be expected to proactively make sure that the clients\xe2\x80\x99 expectations are always met. You\xe2\x80\x99ll also serve as the main point of contact for any facilities-related concerns.Keeping an eye on contracts and the budgetDo you have a proven track record in finance management? In this role, you will take charge of the site\xe2\x80\x99s budget, accounting and financial operations. You\xe2\x80\x99ll also coordinate with vendors and suppliers to ensure that they comply with the procurement processes and deliver quality work practices according to the contract and budget.Fostering teamwork and excellenceTeamwork has always been our secret recipe for success, and the ideal candidate should stand up for this core value. As the person in charge, you will support our people\xe2\x80\x99s growth and development through training and coaching sessions. You\xe2\x80\x99ll also uphold a culture that thrives on collaboration, cooperation and performance excellence. Furthermore, you\xe2\x80\x99ll ensure that the team is constantly motivated, and that trust and work ethics prevail among members.Transforming to the Workplace Team of the futureDay to day contact point with the Landlord, key vendors and client\'s partnersPerfection of execution in administrative tasksPart of a highly proactive, responsive, dynamic and agile teamTake on ad-hoc tasks to free up the Workplace team to engage with OccupantsTimely execution of tasks every timeClose integration with vendor partners to drive valueClose attention to detail on procurement and financial taskClient/Stakeholder Management (in support of the Workplace Location Lead)Pro-actively develop and manage stakeholder relationships ensuring that expected service levels are achievedComply with all requirements of the Client contract and meet or exceed Key Performance IndicatorsDeliver an exceptional quality of service to the Client, as reflected by Client feedbackLeadership / Staff Management/ Team ParticipationActively encourage an environment that supports teamwork, co-operation, performance excellence and personal successOperations ManagementProvide comprehensive Workplace Team supportHandle Corrigo ticket requests in a timely mannerProvide administrative support of issuing work order to vendorsCoordinate with vendors to perform a wide range of facilities related servicesBe the single POC for the Building LandlordLiaise with Technical and Engineering services as requiredEnsure filing and compliance matters are up to date and documents maintained in good orderAct as administrative point of contact for the client floorWork with all related parties on timely delivery of all servicesContinuous Improvement implementationCost saving mind-set that drives value for service as every levelConduct data analysis report when necessaryImplement and feedback on operational procedures and performance measures to ensure simplification and accuracy of work methods, reliability of systems and consistencySupport Regional initiatives such as user experience programs, JLL system roll-outs, regional training programs/workshops and other initiatives as appropriate, through driving implementation and consistency across the RegionDrive Client specific initiatives such technology roll-outs, benchmarking, best practices etc.Ensure operations are aligned to financial processes and controls are adhered to at all times to achieve good financial managementEnsure compliance with JLL and client Health, Safety, Environment and Risk Management policies and proceduresEnsure data integrity of all systems across the Region and perform audits from time to timeEnsure meeting or exceeding SLA/KPI scoresGenerate reports and conduct presentations as per the service delivery requirements and overall account managementReview and spot-check suppliers/service providers performance to ensure contractual obligations are deliveredUnderstand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and servicesWork with all related parties on timely delivery of all servicesCost saving mind-set that drives value for service as every levelConduct data analysis report when necessaryWhen necessary raise risks for further investigationSound like you? To apply you need to be:Adept at facilities managementYou\xe2\x80\x99ll need to have six to eight years\xe2\x80\x99 experience in facilities management or other related fields to land this job. You must also have a solid background in contract management, budget supervision, customer service and stakeholder engagement.Highly analytical and engagingThe ideal candidate can effectively resolve complex issues through quantitative methods and holistic approaches. You\xe2\x80\x99ll also need to be a goal-oriented manager who is an expert in health and safety requirements, vendor management and property technical systems management. You\xe2\x80\x99ll spend a lot of time working with different kinds of people\xe2\x80\x94that\xe2\x80\x99s why strong verbal and written communication skills are essential. Think you can ace this job? Apply now and let\xe2\x80\x99s discuss!What you can expect from usAt JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.Apply todayLocation:On-site \xe2\x80\x93Kuala Lumpur, MalaysiaJLL Privacy NoticeJLL, together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.

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