Job Description

What this job involves: The Assistant Facilities Manager will lead a team and vendor group to manage the tactical delivery for the assigned property/s and will be the on-site point of contact for the key stakeholders. The responsibilities will include site budgets, accounting and finance, maintenance and operations, contract services, purchasing of materials, equipment & supplies, occupancy services and helpdesk. On occasion, this role may call for an amount of reception services work, supporting deliveries, visitors and vendors. MAJOR RESPONSIBILITIES People Management Develop and sustain a high-quality well motivated team of JLL regulars Ensure high staff morale, trust and work ethics Actively develop an environment supporting teamwork, co-operation and performance excellence within the team Assist in mentoring and enabling Training & Development of team members Undertake annual Performance Reviews and action Improvement Planning when necessary Client/Stakeholder Engagement Deliver excellent customer service to meet on-site client\'s expectations Build and develop effective relationships with key stakeholders and be comfortable working across all levels Monitor procedures to ensure client\'s expectations are conveyed and worked upon Respond efficiently to escalations, providing timelines and timely feedback throughout the solutioning Maintain a regular series of stakeholder/governance meetings to quickly address needs and concerns Procurement & Vendor Management Manage multiple vendors including hard and soft skills to deliver services on time and within budget Manage vendor procurement processes in accordance with agreed client procurement guidelines Undertake, with JLL Procurement, the Supplier Performance Reviews, retendering in a timely manner if continued poor performance cannot be resolved Contracts Management Ensure that all contracts are professionally delivered at the right cost and in line with company ethics Monitor expiry of contracts and initiate re-procurement is needed Continually assess contracts to ensure best value delivered to the client Finance Management Ensure that the site\'s financial operations are meeting targets and where not, escalate for support Assist and monitor financial processes to ensure account payable procedures are followed at all times Align operational reporting with finance timelines to ensure timeliness of process Health & Safety Management Implement and manage safety procedures to ensure the provision of a safe working environment Ensure compliance with statutory regulations on fire, health and safety standards Site Operations Management Implement Industry Best Practice operations Monitor to ensure all building procedures and performance measures are maintained at all times Ensure all Critical Environment (CEM) requirements are met Seek ways to reduce costs and improve operational standards 24/7 emergency call support and site attendance is required Risk Management Assist in the implementation and management of a property risk management program Support the implementation and monitoring of disaster recovering and business continuity plans Follow established escalation procedures and incident reporting procedures Achieve Key Performance Indicators and Service Level Agreement targets. CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA Ideal Experience Min. 3 years of experience in facilities, property management, hospitality or related field Experience of working in similar environment A demonstrable working knowledge of EHS and OSH requirements Knowledge of critical facilities, the assets and the maintenance procedures Experience of vendor management for specialized services An understanding of the basic technical aspects of the building infrastructure (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical systems, BMS system) Proven capacity to understand and interpret commercial contracts Strong budget management and financial analysis skills Critical Competencies for Success Client Focus & Relationship Management Ease of interaction with a wide range of client staff Ability to manage conflict and achieve a balance between client and firm requirements Has a customer-oriented attitude Demonstrates proactive & professional approach to customer service Project Management & Organizational Skills Excellent planning & organizational skills to prioritize work and meet tight deadlines Proven ability to manage multiple and complex operational matters on a daily basis Problem Solving & Strategic Thinking Capacity to deal with ambiguity and solve complex problems effectively Analytical, proven ability to solve problems using a quantitative approach Proven ability to employ holistic approaches and looks at long term solutions Other Personal Characteristics Ability to lead team effectively, train them well, and promote open, constructive and collaborative relationships Demonstrated superior people management skills Strong communicator, both written and verbal Good presentation skills in both English & local language also an active listener Passion for quality Has an eye for detail, ensuring the best delivery of services Self-motivated confident & energetic Ability to effectively deal with stressful situations Agility - able to adapt to rapidly changing situations and to challenge the status quo Strongly goal-oriented - able to focus on meeting all performance targets Having a strong ethical outlook on business relationships and personnel management JLL, together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\'s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our . For additional details please see our career site pages for each country.

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