Job Description

MAJOR RESPONSIBILITIES

• Client/Stakeholder Management

• Deliver excellent customer service to meet on-site client\xe2\x80\x99s expectations
• Build and develop effective relationships with key stakeholders &/or client and be comfortable working across all levels
• Monitor procedures to ensure client\xe2\x80\x99s expectations are conveyed and met
• Driving Best Practice

• Support the FM to deliver and drive best practices across the account team ensuring consistency in each site within the portfolio
• Ensure effective communication and information sharing across the team and ensure key learning/root cause findings are disseminated
• Build internal relationships and work across all sites, understanding the equipment and requirements in order to support leave coverage as needed
• Site Operations Management

• Implement Industry Best Practice operations
• Assist and monitor to ensure all building procedures and performance measures are maintained at all times.
• Assist the FM to ensure all equipment requirements are met, including inspections and supervision
• Compile service dockets and other information in order to complete monthly/ quarterly reporting and submit to FM
• Assist with management of the clients\xe2\x80\x99 change request process including preparation, review and submission of appropriate documentation to FM
• Work within the tools and technology provided for data capture, information sharing and compliance/audit and associated functions
• Seek ways to reduce costs and drive improvements in operational standards
• Manage the as-built documentation including review, compilation and updating as required
• 24/7 emergency call support and site attendance are required.
• Implement, manage all monthly PPM activity or reactive works conducted out of hours.
• Work with team to support Stakeholder events, with room setups, Av systems, and any other required activity.
• Asset Management and life cycle.
• Floor plans and Occupancy monitoring

• Procurement & Vendor Management

• Manage multiple vendors including hard and soft skills to deliver services on time and within budget
• Manage vendor procurement processes in accordance with agreed client procurement guidelines as well as JLL procurement best practices as needed.

• Contracts Management

• Ensure that all contracts are professionally delivered at the right cost and in line with the JLL Code of Ethics
• Ensure value for money through provision of multiple quotes where required
• Monitor expiry of contracts and initiate re-procurement if needed
• Continually assess contracts to ensure best value delivered to the client
• Finance Management

• Ensure that the sites financial operations are meeting targets and control requirements
• Assist and monitor financial processes to ensure account payable procedures are always followed.
• Health & Safety Management

• This role has the responsibility and duty of care to work safely, taking reasonable care to protect their own health and safety and that of fellow workers and visitors and to comply with the requirements of the health and safety guidelines, policies and rules.
• Risk Management

• Ensure the JLL Operational Risk Management (ORM) program is implemented and maintained.
• Follow established escalation procedures and incident reporting procedures
• Adhere to JLL\xe2\x80\x99s business conduct by ensuring compliance with the firm\xe2\x80\x99s guidelines, procedures and strategies

• Achieve Key Performance Indicators and Service Level Agreement targets

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JLL, together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For additional details please see our career site pages for each country.

Jones Lang LaSalle