Job Description

We are seeking an enthusiastic and customer-focused Assistant Front Office Manager to join our dynamic team at Monkeys Canopy Resort. As a key member of our front office operations, you will play a crucial role in ensuring exceptional guest experiences while supporting the Front Office Manager in daily operations and team leadership.

Assist in managing front desk operations, including check-ins, check-outs, and guest inquiries Provide personalized and warm welcome to each guest, ensuring their needs are met throughout their stay Oversee reservation management and optimize room occupancy Collaborate with other departments to ensure seamless guest services Handle guest complaints and resolve issues promptly and professionally Manage billing, payments, and financial transactions accurately Conduct daily briefings and handovers to ensure smooth shift transitions Support the Front Office Manager in administrative tasks, including report generation and analysis Train and mentor front desk staff, promoting a culture of excellence and teamwork Implement and maintain standard operating procedures for the front office Step in as acting Front Office Manager in their absence, demonstrating strong leadership skills Stay updated on local events and attractions to provide informed recommendations to guests Ensure compliance with resort policies, safety regulations, and industry standards

Qualifications

Minimum of 3 years of experience in front desk operations, preferably in a supervisory role Fluency in English & Malay; knowledge of additional languages is a plus Proficiency in hotel management software (e.g., IDB) and Microsoft Office Suite, especially Excel Strong leadership and team management abilities Excellent communication and interpersonal skills Outstanding customer service orientation with a friendly and professional demeanour Ability to multitask and maintain composure in a fast-paced environment Detail-oriented with strong organizational and problem-solving skills Flexibility to work varying shifts, including weekends and public holidays Familiarity with Malaysian cultural norms and customs Demonstrated ability to work effectively in a multicultural environment Passion for creating exceptional guest experiences and driving customer satisfaction
Job Types: Full-time, Permanent

Pay: From RM4,000.00 per month

Benefits:

Free parking Health insurance Maternity leave Meal provided Opportunities for promotion Parental leave Professional development
Work Location: In person