Job Description

Responsible for the proper, efficient and profitable functioning of the Front Office Department. Must be familiar with the hotels policies and procedures and to ensure all associates under his/her supervision understands and comply with the policies and procedures set. Establish and maintain labors work force for the Front Office Department. Clarifies duties and responsibilities of Front Office associates accurately to ensure work flows are in logical order. Ensures that image and grooming standards are reinforced and comply with by the associates. They should report for duty correctly attired with nametags. Ensures that associates understand the business goals of the hotel industry average rate, occupancy and profitability of the division. Provides guidance to all Front Office associates and ensure they are properly trained accordingly so they may carry out their duties effectively and efficiently.
Ensures that associates promote hotel facilities and services and that all associates have knowledge of menus, room rates, F&B promotions etc.

Ensures that Rooms profit is maintained through maximization of Yield and control of expenses such as labor costs, supplies and other operating expenses. Works closely with the Finance Controller to ensure compliance with accounting procedures and cash handling policies. Must be familiar with the hotel's credit policies and to work closely with the credit department to prevent any loss of revenue. Monitors the cleanliness of the front of the hotel, Lobby area, the front desk and back offices. Ensures that all reports generated by Front office Department are accurate and delivered promptly
Prepares and review job descriptions and standard operating procedures for the department periodically.

Prepares the capital expenditure forecast and participates in the preparation of the annual marketing and budget plan. Handles and resolves all guest complaints promptly and efficiently in the best interest of the hotel and reports in the daily hotel operations meeting. Have a thorough understanding of all emergency procedures. Verifies overtime claims, medical leave and leave application. Conducts schedule meetings with Front Office associates to ensure effective communication within the department is maintained. Ensure all operating equipment, in perfect working condition. Attends all schedule meetings arranged by Executive Office. Monitor monthly training program schedule for Front Office Department. Provide guidance to all associates in their professional development and also to ensure the associates are prepared for career advancement. Meets up with guests regularly to obtain feedback. Reviews the daily room revenue report and monitors rate changes and adjustments.
Spends at least 60% of their time working in the operation with associates.

Plans and ensure the rostering for Front Office associates are sufficient thus able to provide the highest level of service to the guests. Ensures that an excellent profile of preferences is developed is developed for each return guest. Maintains the integrity of the computer system and computer hardware in conjunction with the IT Department. To carry out any other duties assigned from time to time by the Management
Job Types: Full-time, Permanent

Pay: RM2,400.00 - RM3,500.00 per month

Benefits:

Professional development
Work Location: In person