Job Description

Job Responsibility Register guests and assigns rooms. Accommodates special requests whenever possible. Assists in pre-registration and blocking of rooms for reservations. Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures. Understands room status and room status tracking Knows room locations, types of rooms available, and room rates Uses suggestive selling techniques to sell rooms and to promote other services of the hotel Knows the location and types of available rooms as well as the activities and services of the property. Coordinates room status updates with the housekeeping department by noticing housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day-use rooms (if applicable). Possesses a working knowledge of the reservations department. Takes same-day reservations and future reservations when necessary. Knows cancellation procedures. Maintains guest room key storage, and maintains and supervises access to safe deposit boxes (if applicable). Process guest check-outs. Performing cashier-related functions like posting charges to guest accounts, raising paid out\'s, and currency exchange (if applicable). Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work. Uses proper telephone etiquette and greetings. Reports any unusual occurrences or requests to the manager or assistant manager. Knows all safety and emergency procedures, Is aware of accident prevention policies. Maintains the cleanliness and neatness of the front desk area. Understand that business demands sometimes make IT necessary to move employees from their accustomed shifts to other shifts or properties. To monitor Online Travel Agents (OTA) management which includes emails, customer requests, daily acknowledgment reports, reviews, and other related matters pertaining to this platform. Promotes goodwill by beings courteous, friendly, and helpful to guests, managers, and fellow employees. Job Requirements Able to speak English fluently Possess at least a SPM or Diploma in Hospitality / Tourism / Hotel Management or equivalent Friendly with a cheeky personality, possess good interpersonal and communication skills Strong discipline, commitment, and self-initiative Must be willing to work on shift including working on weekends and public holidays 2 full-time positions available Pleasant & cheerful personality Job Benifits EPF & SOCSO Annual leave Medical benefits Uniforms provided Free Stay

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