Job Description

Prudential\'s purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people\'s career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.

JOB SCOPE:
The Assistant Manager serves as the liaison and the reference point between the Business and the technical analyst in making sure the Business Requirements are clearly understood and translated to the functional requirements by leveraging on the resources and skill-set within and across the work-streams. He/She is the functional for new products launch, Service Request (SRF) for system enhancement, new initiatives/projects and is responsible to analyze processes and best practices among work-streams to ensure the system is delivered with maximize synergies, quality and efficiencies.

He/she is also responsible to coordinate the business scooping session and ensuring the quality business requirement documents are delivered within the agreed timeline. In additions, he/she is leading the team to produce a comprehensive business scenario for UAT executions and highlights the changes in business rules to Training Department for communication.

The Functional Lead will work closely with the Business Lead to build a robust team and he/she understands the business challenges and opportunities in the context of the requirements and recommends solutions that enable the organization to achieve its goals

PRINCIPAL DUTIES & RESPONSIBILITIES:
1. Responsible to conduct and or to coordinate the business scooping session with the business users to ensure deliverables are achieved with quality and within timeline. This includes managing the Business to ensure business requirements are captured and documented comprehensively, clear and signed off by the Business Heads
2. Responsible for overall delivery of Business functional and technical design for the Operations function business requirements and review test plan/results to ensure quality deliverable.
3. Monitor the overall resource performance and ensure workload being allocated based on relevant skill set.
4. Manage UAT activities within department by ensuring test plan and result are documented, testing requirements are clearly defined for the Environment Set up and resources are identified to conduct UAT.
5. Implement and monitor ways of working / best practices within the team members and to develop succession plan.
6. Ensure end users are trained before system changes are deployed to Production environment.
7. Ensure personal development for self-improvement and build positive working relationships within the team


Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with special requirements.