Job Description

Assistant Manager - Customer Service-cum-Documentation (Shipping / Logistics Company) - (1 Vacancy)

Job Responsibilities:

• Prepare, compile & distribute shipping documents including booking confirmation, bills of lading, invoices, etc. for all shipments within the targeted time frame.
• Monitoring / updating of daily export / import shipments & nomination shipments from overseas agent.
• Troubleshoots daily operational and customer service / documentation issues.
• Investigate and resolve customers\' complaints, following up the matter with proper measure being captured and close complaints timely.
• Co-ordinates and take ownership in resolution of challenging situation.
• Initiates and implements corrective actions as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.
• Collaborate with other departments for the purpose of implementing and maintaining service level to customers.
• Generating necessary reports on regular basis (Daily, Weekly & Monthly Report).
• To perform other duties as assigned by the Management from time to time.
• Complies with company policies, regulatory and operating practices.

Job Requirements:

• Preferable 28-38 years old
• Min 3 years experience in related field
• Monthly Salary RM2,800 - 3,200
• Knowing Oriental Language are Added Advantage
• Required Skill(s): Computer Literate
• Well versed in problem solving on logistics, forwarding, transportation
• Good Interpersonal, Communication Skills, Positive Working Attitude, Organized, Hard-Working

Only shortlisted candidates will be notified.
Interested applicants are invited to apply with comprehensive resume including current and expected salary.

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