Malaysia Airlines
Position Title ================== Manager, Channel Innovation Report To ============= Head, Strategic Channel Efficiency, Performance & Growth Role Purpose ================ The Manager, Channel Innovation leads the transformation of Malaysia Airlines’ commercial channels by driving innovation, digital retailing, and data driven strategies…
### Reports To Head, Digital Platforms ### Role Purpose To support the company ABP and LTBP 2.0 targets from Digital touchpoints in implementing new products and features and manage existing products to ensure a smooth functioning website and internet booking…
Position Title ================== Senior Officer – Business Administration Support Reporting To ================ Assistant Manager – Business Administration & Support Role Purpose ================ This role is accountable to lead IT operations and digital communication efforts at MHCC and the Crew Transit…
Position Title ================== Senior Executive, Operations Planning and Support Reporting To ================ Head, Operations Planning and Support Role Purpose ================ To provide high level executive, analytical, strategic and operational support to the Head of Operations Planning & Support in ensuring…
Position Title ================== Senior Officer – Safety Performance & Data Management Reporting To ================ Assistant Manager – Safety Performance & Data Management Role Purpose ================ Responsible for providing administrative and operational support to ensure the effective tracking, documentation, and communication…
Position Title ================== Senior Officer, Examination & Assessments Reporting To ================ Senior Executive, Examination Administrator Position Summary ==================== Ensuring all internal and external registrations for CAAM Examinations and Assessments are administered accurately, efficiently, and in compliance with CAAM requirements. The…
Position Title ================== Manager, Culinary Standards Reporting To ================ Head, Culinary & Product Development Position Summary ==================== Responsible for leading MAGCS inflight F&B strategy, including menu innovation, operational excellence, quality and safety compliance, caterer performance management, and team capability development.…
Reports To Aircraft Services Manager Role Purpose Responsible for the efficient use of resources to ensure operational performance and to promote and deliver safe, timely and efficient ground handling services including operating all ground equipments to customer airlines. This is…
Reports To ============== Manager, Social Customer Management Role Purpose: ================= This role provides comprehensive and strategic management of social customer care for all MAG airlines, requiring collaboration across multiple levels, from vendor management to internal business units. The Executive leverages…
Position Title ================== Assistant Manager, Sustainability Office Reporting To ================ Head, Sustainability Office Position Summary ==================== This position is responsible to execute sustainability agenda for the Malaysia Aviation Group (MAG). This includes spearheading the development and driving the execution of…
Position Title ================== Executive, Marketing & Communications Reporting To ================ Manager, Commercial & Consultancy Position Summary ==================== The Executive, Marketing & Communications supports the planning and implementation of marketing activities and communication efforts to promote the organisation’s programmes, services, and…
Reports To Manager, Network Scheduling Development Role Purpose Responsible for developing a feasible Seasonal Operating Plan (ARP) and Annual Business Plan (ABP) based on Network and Strategy inputs, while meeting both commercial and operational requirements. Key Accountability Develop flight schedules…
Position Title ================== Executive, Inflight System & Development Reporting To ================ Manager, Inflight System & Development Position Summary ==================== The role is responsible for, and serves as a key stakeholder in, the In flight Catering Operations System (ICOS) and related…
Position Title ================== Officer, ULD Logistics (Technical) Reporting To ================ Executive, ULD Logistics Role Purpose ================ The role is responsible for overseeing the execution of Unit Load Device (ULD) repair and maintenance work carried out by the appointed vendor, and…
Position Title ================== Manager, Group Flight Data Analysis Reporting To ================ Senior Manager, Group Safety & Security Risk Analysis Position Summary ==================== The Manager, Group Flight Data Analysis (GFDA) is accountable for the overall management, administration, security, and maintenance of…
Position Title ================== Quality Manager Reporting To ================ Chief Operating Officer MABA Role Purpose ================ The Quality Manager is a CAAM approved Nominated Post Holder responsible for ensuring that the ATO consistently meets the regulatory, safety, and training standards required…
Position Title ================== Manager, Workforce Strategy Reporting To ================ Senior Manager, Workforce Strategy Position Summary ==================== The Manager, Workforce Strategy is a key strategic partner responsible for designing, driving, and governing the enterprise wide Strategic Workforce Planning (SWP) roadmap. This…
Position Title ================== Senior Executive, Training (MAG Culinary Solutions) Reporting To ================ Assistant Manager, Training Position Summary ==================== Supports the planning, coordination, and delivery of MAGCS training programs to ensure employee competency and compliance. Maintains accurate records, audit readiness, and…
Position Title ================== Executive Billing & SLA Management Reporting To ================ Assistant Manager, Billing Insights, Compliance & Reconciliation Role Purpose ================ Responsible for overseeing the day to day billing operations, including verification, reporting, and monitoring of invoices to ensure accuracy…
Position Title ================== Officer, Central Processing Office Reporting To ================ Manager, Central Processing Office Role Purpose ================ The position is responsible for handling inbound, outbound, and transit cargo documentation in accordance with company standard operating procedures. The role must also…
Position Title ================== Executive, Central Region International Marketing Reporting To ================ Manager, Central Region International Marketing Role Purpose ================ This role will be responsible for implementing and executing marketing plans and initiatives in the Central Region (Malaysia & ASEAN markets).…
Position Title ================== Assistant Manager, Billing & SLA Management Reporting To ================ Manager, Billing Insights, Compliance & Reconciliation Role Purpose ================ To assist the Manager in leading the day to day billing operations and SLA compliance activities. This role is…
Position Title ================== Officer, Cargo Ramp Handling (QC) Reporting To ================ Executive, Ramp Handling Role Purpose ================ The position is responsible for assisting the Manager and Executive, Cargo Ramp Handling in overseeing daily activities and operational matters at the Ramp…
Position Title ================== Real Time Operation Specialist Reporting To ================ Assistant Manager, Contact Center Performance Management Role Purpose ================ The Real Time Operation Specialist is responsible for supporting and managing the Contact Center Management infrastructure to ensure smooth execution of…
Reporting To ================ Head, Strategy & Business Development Role Purpose ================ The Assistant Manager, Training is responsible for developing, managing, and improving MAGCS’s Training Program to ensure all employees and appointed sub contractors gain the necessary skills, knowledge, and competencies…
Reports To Chief Executive Officer, MAB Kargo Role Purpose To assist in managing all aspects of Cargo Security including policy, procedure, execution and performance, to achieve and assure security standards are of the highest possible quality, as well as being…
Position Title ================== Senior Executive, Digital Insights Reporting To ================ Marketing Planning & Analytics Manager Role Purpose ================ The Senior Executive, Digital Insights supports the airline’s marketing teams by planning and tracking digital marketing activities, analysing online performance, and generating…
Job Title Senior Customer Service Officer, CMB Reports To Station Head Airport Services, CMB Role Purpose Senior CSO is responsible and accountable to support and assist ASH and SH to supervise and monitor the overall ground operations at respective station…
Job Title Assistant Manager, Security, Claims & Loss Prevention Reports To Chief Executive Officer, MAB Kargo Role Purpose To assist in managing all aspects of Cargo Security including policy, procedure, execution and performance, to achieve and assure security standards are…
Position Title Executive, Central Region International Marketing Reporting To Manager, Central Region International Marketing Role Purpose This role will be responsible for implementing and executing marketing plans and initiatives in the Central Region (Malaysia & ASEAN markets). The ideal candidate…
Position Title Technical Instructor Report To Manager, Basic and Type Training Position Summary Develop and conduct Training courses, exams, aircraft structured practical training and assessment of aircraft task to support the Company, Industry, Civil Aviation Authority of Malaysia CAAM) and…
Position Title Technical Instructor Report To Manager, Basic and Type Training Position Summary Develop and conduct Training courses, exams, aircraft structured practical training and assessment of aircraft task to support the Company, Industry, Civil Aviation Authority of Malaysia CAAM) and…
Reports To Head Quality & Safety Role Purpose To lead, manage and continuously improve the organization's Safety Management System (SMS) and Safety, Health, Security & Environment (SHSE) program in accordance with regulatory requirements, industry best practices, and organizational objectives. The…
Position Title ================== Technical Instructor Report To ============= Manager, Basic and Type Training Position Summary ==================== Develop and conduct Training courses, exams, aircraft structured practical training and assessment of aircraft task to support the Company, Industry, Civil Aviation Authority of…
Position Title ================== Technical Instructor Report To ============= Manager, Basic and Type Training Position Summary ==================== Develop and conduct Training courses, exams, aircraft structured practical training and assessment of aircraft task to support the Company, Industry, Civil Aviation Authority of…
Position Title ================== Assistant Manager, Global Marketing Western (UK, ANZ & S. Asia) Reporting To ================ Senior Manager, Western Region International Marketing Role Purpose ================ Accountable for leading and supporting the strategic development, optimisation, and execution of regional marketing strategies…
Reports To Head, Airlines Revenue Management Role Purpose Drive the company's commercial growth and success by providing insights derived from data analysis and ensuring that accurate data is available for internal and external stakeholders. Key Accountability Gather, analyse and interpret…
Position Title ================== Executive, Operation Admin Reporting To ================ Head, Strategic Channel Efficiency, Performance and Growth Role Purpose ================ Provide high level executive, operational, and administrative support to the Head of Channel Efficiency and the department. This role ensures seamless…
Reports To Head of Digital Marketing & Marketing Planning Role Purpose The Assistant Manager, Marketing Planning plays a crucial part in supporting the development and execution of strategic marketing initiatives to promote MAG Airline Business' brand presence and drive business…
Position Title ================== Senior Officer, Airworthiness Coordination Reporting To ================ QA Executive, Airworthiness Coordination Role Purpose ================ Assisting Senior Executive / Executive Quality Assurance in administration related functions including department document control and aircraft document processing. Key Accountability ====================== Support…
Position Title Instructor, Aviation Security Reporting To Chief Regulatory Training Role Purpose This is a CAAM (Civil Aviation Authority Malaysia) approved role. Responsible for conducting Aviation Security (AVSEC) related trainings for MAG and 3rd Party Customers, ensuring compliance with approved…
Position Title ================== Manager, Hospitality and Professional Development Training Reporting To ================ Director of Training, MAB Academy Role Purpose ================ The Manager, Hospitality Training & Professional Development is responsible for leading, designing, and delivering high quality hospitality, customer service, and…
Position Title ================== HCC Duty Manager Operations? Report To ============= Controller, Hub Control Centre Position Summary ==================== Duty Manager is responsible for overseeing and managing daily operational activities to ensure seamless coordination of aircraft turnarounds, on time performance (OTP) and…
Reports To Assistant Manager, Special Product Handling Role Purpose The position is to ensure day to day operation functions in MABKargo, Special Product Handling Perishable, operations functions are smoothly handled and compliance with the handling requirements / regulations and meeting…
Position Title ================== Regional Head, Malaysia & KLIA Hub Reporting To ================ Senior Manager, Line Operations Management Role Purpose ================ The Regional Head, Malaysia & KLIA Hub is responsible for ensuring safe, secure, and cost effective airport operations including both…
Reports To Assistant Manager, Demand Specialist Position Summary Deliver and implement MAB revenue plan and pricing strategies for designated area through rigorous, constant, and forensic evaluation and analysis of trading conditions, price levels and competitive positioning to determine optimal pricing…
Position Title ================== Executive, Channel Innovation (B2B) Reporting To ================ Channel Innovation Manager Role Purpose ================ The Executive, Channel Innovation (B2B) drives innovation and commercial performance across Malaysia Airlines’ trade and travel agent channels. The role focuses on enhancing partner…
Position Title ================== Engineering Manager (Projects and Maintenance) Reporting To ================ Project and Operations Head, MAG Culinary Solutions Role Purpose ================ Engineering Manager (Projects and Maintenance) is responsible for supporting the project during execution phase and then maintenance the facility…
Position Title ================== Senior Manager, Human Capital Business Driver (HCBD) Reporting To ================ Head, Group HCBD Role Purpose ================ The Senior Manager, Human Capital Business Driver (HCBD) holds a strategic leadership role, serving as the primary interface between Group Human…
Position Title ================== Instructor, Aviation Security Reporting To ================ Chief Regulatory Training Role Purpose ================ This is a CAAM (Civil Aviation Authority Malaysia) approved role. Responsible for conducting Aviation Security (AVSEC) related trainings for MAG and 3rd Party Customers, ensuring…
Reports To Assistant Manager, Revenue Management Role Purpose Deliver and implement the revenue plan and pricing strategies for the designated area by conducting rigorous, continuous, and detailed evaluation of trading conditions, price levels, and competitive positioning to determine optimal pricing…
Reports To Manager, Events Role Purpose Accountable for supporting and executing business growth plans by orchestrating compelling events that elevate brand visibility, engage key audiences, and drive impactful experiences across various touchpoints. Key Accountability Assist in planning and executing marketing…
Reports To Assistant Manager, Maintenance Operations Control Role Purpose The Senior Duty Engineer at the Maintenance Control Center (MCC) is responsible for overseeing the daily operations of aircraft maintenance and ensuring the seamless coordination between the airline and maintenance contractors.…
Position Title Executive, Channel Innovation (B2B) Reporting To Channel Innovation Manager Role Purpose The Executive, Channel Innovation (B2B) drives innovation and commercial performance across Malaysia Airlines' trade and travel agent channels. The role focuses on enhancing partner engagement, introducing new…
Position Title Regional Head, Malaysia & KLIA Hub Reporting To Senior Manager, Line Operations Management Role Purpose The Regional Head, Malaysia & KLIA Hub is responsible for ensuring safe, secure, and cost effective airport operations including both passenger and cargo…
Position Title Assistant Manager, Shipping & Trade Compliance Reporting To Senior Manager, Supply Chain Management ? Role Purpose Responsible for leading and overseeing the Supply Chain team to support operational requirements effectively and efficiently. This role involves managing departmental budgets…
Job Title Executive, Pricing Specialist Reports To Assistant Manager, Revenue Management Role Purpose Deliver and implement the revenue plan and pricing strategies for the designated area by conducting rigorous, continuous, and detailed evaluation of trading conditions, price levels, and competitive…
Position Title ================== Ground Instructor Reporting To ================ Chief Ground Instructor Role Purpose ================ This Ground Instructor or Theoretical Knowledge Instructor role is crucial for providing flight crew members with the necessary theoretical knowledge and understanding to operate an aircraft…
Position Title ================== Assistant Manager, Shipping & Trade Compliance Reporting To ================ Senior Manager, Supply Chain Management ? Role Purpose ================ Responsible for leading and overseeing the Supply Chain team to support operational requirements effectively and efficiently. This role involves…
Position Title ================== Assistant Manager, Fraud & Compliance Reporting To ================ Head, Loyalty (Enrich) Role Purpose ================ The Assistant Manager, Fraud & Compliance is responsible to safeguard the integrity of our airline's loyalty programme – Enrich. The ideal candidate will…
Position Title Assistant Station Head Report To Station Head Position Summary Assistant Station Head is responsible and accountable to support and assist Station Head (SH) to manage, plan and monitor the overall ground operations at the respective station to ensure…
Position Title Manager, Travel Services & Products Report To Head, Global Travel Partnerships Position Summary The role is responsible for leading a team to curate and onboard strategic travel related products and merchants into the airline’s travel services ecosystem. This…
Position Title Senior Executive, Backoffice Automation Report To Lead Automation Centre of Excellence Position Summary Facilitate or develop solution and business process improvement in implementing the target operating model to reflect the new ways of working in the manner that…
Position Title ================== Executive, Corporate Sales Report To ============= Manager, Corporate Sales (National) Position Summary ==================== Support the Manager, Corporate Sales, in the acquisition, development, and ongoing management of national corporate accounts. This includes identifying new business opportunities, building and…
Position Title ================== Executive Commercial & Pricing Reporting To ================ Manager Commercial & Pricing Role Purpose ================ The Senior Executive, Commercial & Pricing is responsible in monitoring day to day menu quotation, perform analysis, market research and benchmarking, contractual validation…
Position Title ================== Senior Engineer, Check Planner Reporting To ================ Assistance Manager, Planning & Records Role Purpose ================ The Aircraft Check Planner is responsible for the detailed coordination and execution of aircraft maintenance checks in accordance with AMP, regulatory requirements,…
Reports To HCC Manager Department ADS Hub Control Centre Role Purpose Ensuring OTP and Service Deliveries are as per AeroDarat Services target. A primary point of contact between HCC and other departments in order to ensure flight turn around activities…
Reports To Head, Sustainability Office Role Purpose This is a pivotal leadership role responsible for executing Malaysia Aviation Group (MAG)’s comprehensive sustainability agenda. This includes spearheading the development and driving the execution of strategic Environmental, Social, & Governance (ESG) initiatives…
Reports To Regional Manager, Sales (Malaysia & Brunei) Role Purpose Co lead the southern region sales team in collaboration with the Manager by driving the development and execution of effective sales and marketing plans, while ensuring customer centric operational excellence…
Reports To Senior Executive, Interline Processing Division Finance Department FIN Revenue Accounting & Project Role Purpose To ensure interline processing are done on timely manner as per agreed SLA Key Accountabilities Operational: Investigate and solve tasks raised by the system…
Reports To Senior Executive, Accounts Payable Role Purpose Lead, monitor and manage daily PO based invoices and payment processing to ensure that payment are made timely and in compliance with corporate governance, company processes & procedures and regulatory requirements Key…
Reports To Profit Centre HC Head Role Purpose Plan, direct and control and strategise HC operational functions and executions to consistently support the Profit Centres and business requirements in achieving organisational goals and objectives, and ensuring compliance and consistency throughout…
Position Title ================== Executive, Content Creator Report To ============= Manager, Digital & Learning Experience Position Summary ==================== The Courseware Developer and Training Management System Support is responsible for designing, developing, and implementing courseware content for training programs and providing support…
Position Title ================== Officer, Inflight Operations Report To ============= Supervisor, Inflight Operation Role Purpose ================ To provide full support for end to end catering operations for Fireflyz ATR aircraft in Subang, including catering loading and offloading, cart setup, stock management,…
Reports To Senior Executive, Safety, Health, Security and Environment (SHSE) Role Purpose To support the implementation of Safety, Health, Security & Environment (SHSE) requirements across MAB Engineering Services (MABES). This includes ensuring compliance with regulatory standards, conducting patrols, responding to…
Reports To Station Head Role Purpose Supervise customer service team and promote safe, timely and efficient ground handling services including customer services to our contractual customer airlines. This is to be carried out in accordance with AeroDarat, regulatory department and…
Job Title Duty Supervisor (Domestic Operations) Reports To Station Head Role Purpose Supervise customer service team and promote safe, timely and efficient ground handling services including customer services to our contractual customer airlines. This is to be carried out in…
Reports To Lead, Senior Copywriter Role Purpose The Specialist, Copywriter will be supporting the Journify team under the Loyalty & Travel Services (LTS) division and will be responsible for ideating and compelling, concise and effective copy across a variety of…
Position Title Culinary Standard Support Senior Officer Report To Manager, F&B Product Design Position Summary This role manages inflight menu cards and menu specifications, ensuring they are accurate and delivered on time through the Inflight Catering Ordering System (ICOS) to…
Position Title ================== Duty Supervisor (CS) Report To ============= Operation Manager Role Purpose ================ The role of Duty Supervisor, Operations is responsible to supervise and coordinate daily catering operations ensuring efficient and timely execution in accordance with flight schedules. The…
Position Title ================== Catering Officer (CO) Report To ============= Assistant Manager, Operations Role Purpose ================ The role of Catering Officer, operations is responsible for executing and supporting daily catering operations, ensuring that all meals, equipment, and documentation are accurately prepared…
Position Title Officer, Ticketing Operations ? Report To Executive, Ticketing Operations Position Summary * To perform Reservations & Ticketing functionalities for MAG on Malaysia Airlines, Firefly and MASwings. Provide appropriate solutions and product offerings to all walk in customers with…
Position Title ================== Officer, Ticketing Operations ? Report To ============= Executive, Ticketing Operations Position Summary ==================== To perform Reservations & Ticketing functionalities for MAG on Malaysia Airlines, Firefly and MASwings. Provide appropriate solutions and product offerings to all walk in…
Position Title Regional Chef Planning Position Summary The position is responsible to create and manage a solid foundation between MAB and KUL & Station Caterer to achieve high quality standards within budget and the agreed SLA, managing all menus and…
Reports To Executive, Repair Management Role Purpose Manage out of house and in house components repair and overhaul activities to meet spares support requirement in the most efficient and effective manner and ensure all unserviceable components are being turnaround as…
Position Title ================== Executive Ground Operations (Standard, Procedures & Publication) Report To ============= Line Manager Role Purpose ================ This role is responsible for supporting the ground operations function by developing, maintaining and ensuring compliance with standards, procedures and operational publications.…
Position Title Regional Chef Planning Position Summary The position is responsible to create and manage a solid foundation between MAB and KUL & Station Caterer to achieve high quality standards within budget and the agreed SLA, managing all menus and…
Reports To Head Flight Dispatch Division Operation Role Purpose Dispatch all MH & FOCA flights in accordance to policies, rules and regulatory requirements for safe, legal and efficient operations Key Accountability Support the Flight Crew for the safety and operational…
Reports To Head Flight Dispatch Role Purpose Responsible for day to day operations in terms of shift staff ,operation matters, office equipment and flights are dispatched as per rules and regulations, safe and legal . flight will never departed if…
Position Title ================== Assistant Manager, IT Product (Loyalty & Travel Services) Report To ============= Product Manager, Aviation Services & LTS Role Purpose ================ Seeking a passionate, customer obsessed IT Product to champion our loyalty program members. Your primary mission is…
Position Title ================== Mechanic GSE Report To ============= Technician Ground Support Equipment Role Purpose ================ To perform maintenance, repair, and servicing of Ground Support Equipment (GSE) to ensure all units are in safe, reliable, and operational condition at all times.…
Reports To Senior Manager, Group Safety Investigation and Training Position Summary Accountable for supporting the Senior Manager, Group Safety Investigation and Training in the implementation of SMS across the organization, executing safety and operational risk management functions, and ensuring implementation…
Position Title ================== Data Manager AI, Machine Learning, and APIs Report To ============= Data Product Manager Position Summary ==================== The Data Management Lead (AI/ML/API) is responsible for managing MAG’s data platform for AI, ML, and API integration. This role collaborates…
Job Title Manager, Central Region International Marketing (East Malaysia) Reports To Senior Manager, Central Region International Marketing Role Purpose Manager, Central Region International Marketing (East Malaysia) is accountable for leading the development and execution of marketing strategies and initiatives in…
Position Title ================== Manager Digital Product, Customer Journey Report To ============= Head, Digital Role Purpose ================ This role is responsible for shaping and enhancing the end to end digital experience across web, mobile, marketing channels and other digital platforms. This…
Reports To Senior Manager Cabin Crew, In Flight Services Role Purpose To ensure that cabin crew members adhere to professional grooming standards, creating a consistent and polished appearance that aligns with the airline's brand image. It is crucial role in…
Reports To Senior Manager, Central Region International Marketing Role Purpose Manager, Central Region International Marketing (East Malaysia) is accountable for leading the development and execution of marketing strategies and initiatives in Central region with primary focus on East Malaysia initiatives.…
Position Title ================== Senior Executive, Digital Products, Chatbot Report To ============= Manager, Digital Product Role Purpose ================ Oversee Chatbot Operations: Manage the daily functioning and ensure the smooth operation of the chatbot. Enhance User Experience: Ensure the chatbot delivers accurate,…
Reports To Section Head Training Role Purpose Develop and conduct Training courses, exams, aircraft structured practical training and assessment of aircraft task to support the Company, Industry, Civil Aviation Authority of Malaysia CAAM) and European Union Aviation Safety Agency (EASA)…
Position Title ================== Executive, Training Delivery ? Report To ============= Assistant Manager, Training Delivery Position Summary ==================== The role is to assist in administering and coordinating all crew training programs to ensure smooth operations, support scheduling, resource allocation, and logistics…