Malaysia Airlines
Job Title Customer Service Officer (Domestic Operations) Report To Station Head Role Purpose Handling daily operations at check in counter and departure gate as per SLA. Key Accountability Provide highest customer service standards. Compliance to safety,security & regulatory procedures Ensuring…
Position Title ================== Central Region International Marketing Head Report To ============= Head, Airlines Global Marketing Role Purpose ================ Responsible for driving commercial excellence and leading integrated marketing initiatives for the Central region (Malaysia and ASEAN markets), with a clear focus…
Reports To ============== Section Head, Revenue Management Partnership & Operation Position Summary ==================== Airline Partnerships is a strategically important pillar within Malaysia Airlines, supporting Commercial and Revenue initiatives through the development, management, and optimization of a global network of airline…
Reports To Manager, Culture & Engagement Role Purpose Responsible and accountable to coordinate the execution of related employee engagement feedback mechanisms, provide analytics on the available data points related to the effectiveness on the implementation of the on site employee…
### Reports To Finance Director, FIN FBP Loyalty & Travel Solutions (Loyalty & Travel Services) ### Role Purpose Assist Finance Director in leading the entire finance business partnering of Loyalty & Travel Solutions (Loyalty & Travel Services) PC (LTS) as…
Position Title ================== Specialist, Benefit Services Report to ============= Senior Manager, Benefit Services & Payroll Position Summary ==================== This position is responsible to liaise with third parties on medical services provided to Malaysia Aviation Group (MAG) employees and attend to…
Reports To HCC Controller Role Purpose Supervise and coordinate a safe On time turnaround for MH and FOCA aircraft and ensuring all participating entities of the turnaround process comply with the Precision Timing Schedule (PTS) in accordance to the respective…
Position Title ================== Senior Executive, Executive Assistant & PMO Report to ============= Chief Operating Officer, MAB Academy Position Summary ==================== The Executive Assistant will provide high level executive support including variety of overall administrative duties for the CXO and division…
### Reports To Assistant Manager, Inventory Specialist ### Role Purpose Effectively deliver and implement MAB revenue strategies and be responsible in managing given route/market, utilizing fully all airline revenue management system to perform detailed analysis and implement strategies which are…
Position Title ================== Account Manager, Corporate Sales Report To ============= Manager, Commercial & Consultancy Position Summary ==================== Account Manager, Corporate Sales is responsible for developing and managing relationships with corporate clients to drive business growth and ensure customer satisfaction. This…
Position Title ================== Training Coordinator Report to ============= Head of Operations Position Summary ==================== Ensure effective day to day operations of training delivery, administrative function and ensure training roster for trainers and trainees is effective and in compliance with the…
Position Title Customer Services Officer (Domestic Station) Report to Duty Supervisor, Passenger services Position Summary To perform/deliver a quality services to customer airlines& passengers in respect to check in, boarding, special and baggage services as per carrier and company& standards…
Reports To Duty Manager Aircraft Services Role Purpose The Aircraft Service Duty Supervisor is responsible for the efficient use of resources to ensure operational performance. He is responsible to promote and deliver safe, timely and efficient ground handling services including…
Position Title ================== Executive, Revenue Management Operations ? Report To ============= Manager, Revenue Management Operations Position Summary ==================== The main responsibility includes managing and mitigating the impact of flight disruptions on passengers and operations. This role involves coordinating with various…
### Reports To Assistant Manager Aircraft Services ### Role Purpose Enforce operational performance (OTP, MHB, BOT and service delivery) and maintain operational service delivery to meet safety and security and the target set by the units as per ADS, Malaysia…
Job Title Senior Duty Manager, Aircraft Services Reports To Assistant Manager Aircraft Services Role Purpose Enforce operational performance (OTP, MHB, BOT and service delivery) and maintain operational service delivery to meet safety and security and the target set by the…
Position Title ================== Executive, Inventory & Logistic Management Report to ============= MAGCS Senior Executive, Inventory & Logistic Management Position Summary ==================== Responsible for managing in flight inventory and logistics to ensure stock availability, operational efficiency, and seamless operations across all…
Reports To Manager Cabin Crew, In Flight Services Role Purpose To complement Manager Cabin Crew, In Flight Services in supervising Operations of the department and to ensure Cabin Crew comply and strictly adhere to stipulated Company policies and Regulatory Standards…
Reports To ============== Head, Engineering Training Role Purpose ================ Responsible for developing and implementing training programs to enhance aircraft maintenance personnel skills and knowledge, aligning with organizational goals. They collaborate with department heads to assess training needs, design curriculum, deliver…
Job Title Customer Service Officer Report To Duty Supervisor, Passenger services Division AeroDarat Services Sdn Bhd Department ADS KUL Check In Counter Office Role Purpose To perform/deliver a quality services to customer airlines’ passengers in respect to check in, boarding,…
Position Title ================== Manager, Billing Insights, Compliance & Reconciliation Report to ============= Head of Department MAGCS Support Services Position Summary ==================== Leads all MAGCS billing, budgeting, and financial planning activities to ensure alignment with strategic business objectives and corporate governance.…
EVA: Quality Control Inspector Aircraft Services (Aircraft Interior Cleaning)
Reports To Duty Manager Aircraft Services Role Purpose The Aircraft Service Duty Supervisor is responsible for the efficient use of resources to ensure operational performance. He is responsible to promote and deliver safe, timely and efficient ground handling services including…
Reports To Duty Manager Aircraft Services Role Purpose The Aircraft Service Duty Supervisor is responsible for the efficient use of resources to ensure operational performance. He is responsible to promote and deliver safe, timely and efficient ground handling services including…
Reports To Financial Reporting Management and Statutory Reporting Subsidiaries Role Purpose Preparation of subsidiaries statutory & regulatory reports in a timely and accurate manner in accordance with statutory requirement on a monthly, quarterly and annual basis or as otherwise required.…
Reports To General Manager (TMO) Role Purpose To execute with clear direction from the head, on the transformation agenda (change), lead the monitoring of all initiatives / programmes across the group, its divisions, anchoring to clear KPIs and target stated…
Position Title ================== Executive, Intelligence & Investigation Position Summary ==================== The Executive – Investigation & Intelligence is responsible for leading and executing in depth investigations into security breaches, incidents, and other critical matters that may impact the organization. This role…
Position Title ================== Senior Executive, Supplier Management (Maintenance Services & MRO) Report To ============= Assistant Manager, Supplier Management (Maintenance Services & MRO) Position Summary ==================== Responsible for supporting the execution of supplier relationship management plans, particularly for Maintenance Services &…
General Manager, Transformation Management Office Role Description ====================================================================== This position plays a significant role in driving business transformational change for the Group, including ensuring alignment of all business units’ deliverables to meet MAG’s short and long term business plans. Through…
Position Title ================== Assistant Manager, Budgeting & Forecasting Reporting To ================ Manager, Budgeting & Forecasting Position Summary ==================== This position is accountable for managing the integrity and control of the Malaysia Aviation Group (MAG)’s capital and operating expenditure planning cycles.…
Position Title ================== Manager, Finance Business Partner Reporting To ================ Head, Finance Business Partner Position Summary ==================== Lead the entire finance business partnering of respective MAB divisions/subsidiaries, drive initiatives to develop comprehensive financial and business analysis. Collaborate with Divisional Heads…
Reports To General Manager Culture & Stakeholder Engagement Role Purpose This position is responsible in managing strategic GHC initiatives at BU to translate business agenda into a HC agenda to support company's direction. Key Responsibility Facilitate and involve with resource…
Reports To Head, Business Process, IT & PMO Role Purpose Lead a group of engineers to define, build, revise and manage configuration data for aircraft and components; and to provide technical configuration data support to production/operational areas pertaining to configuration…
Position Title Assistant Manager, Safety, Health & Environment (SHE) Reporting To Head Safety, Security & Compliance Role Purpose The Assistant Manager, Safety, Health & Environment (SHE) is responsible for leading, developing, implementing, and maintaining a proactive and risk centric Safety,…
Position Title ================== Assistant Manager, Safety, Health & Environment (SHE) Reporting To ================ Head Safety, Security & Compliance Role Purpose ================ The Assistant Manager, Safety, Health & Environment (SHE) is responsible for leading, developing, implementing, and maintaining a proactive and…
Position Title ================== Executive, Purchasing Reporting To ================ Assistant Manager, Purchasing Position Summary ==================== Source and purchase aircraft parts and materials in accordance with company requirements and specifications, ensuring all parts meet regulatory and quality standards. Key Accountability ====================== Identify,…
Reports To Security Senior Officer, KUL Operations Role Purpose Maintain high visibility presence to provide a safe and secure environment and implement security measures to deter any act of unlawful interference. Key Accountability Protect company's core asset, property and staff…
Reports To Acting Assistant Manager, Import & Landside Role Purpose To monitor and support the Import Release process / activities as per requirement and service standard. To ensure all undelivered cargo are notified and confirm to agent for clearance. To…
Position Title ================== Manager, Channel Innovation Report To ============= Head, Strategic Channel Efficiency, Performance & Growth Role Purpose ================ The Manager, Channel Innovation leads the transformation of Malaysia Airlines’ commercial channels by driving innovation, digital retailing, and data driven strategies…
Reports To Head, Digital Platforms Role Purpose To support the company ABP and LTBP 2.0 targets from Digital touchpoints in implementing new products and features and manage existing products to ensure a smooth functioning website and internet booking engine that…
Position Title ================== Senior Officer – Business Administration Support Reporting To ================ Assistant Manager – Business Administration & Support Role Purpose ================ This role is accountable to lead IT operations and digital communication efforts at MHCC and the Crew Transit…
Position Title ================== Senior Executive, Operations Planning and Support Reporting To ================ Head, Operations Planning and Support Role Purpose ================ To provide high level executive, analytical, strategic and operational support to the Head of Operations Planning & Support in ensuring…
Position Title ================== Senior Officer – Safety Performance & Data Management Reporting To ================ Assistant Manager – Safety Performance & Data Management Role Purpose ================ Responsible for providing administrative and operational support to ensure the effective tracking, documentation, and communication…
Position Title ================== Senior Officer, Examination & Assessments Reporting To ================ Senior Executive, Examination Administrator Position Summary ==================== Ensuring all internal and external registrations for CAAM Examinations and Assessments are administered accurately, efficiently, and in compliance with CAAM requirements. The…
Position Title ================== Manager, Culinary Standards Reporting To ================ Head, Culinary & Product Development Position Summary ==================== Responsible for leading MAGCS inflight F&B strategy, including menu innovation, operational excellence, quality and safety compliance, caterer performance management, and team capability development.…
Reports To Aircraft Services Manager Role Purpose Responsible for the efficient use of resources to ensure operational performance and to promote and deliver safe, timely and efficient ground handling services including operating all ground equipments to customer airlines. This is…
Reports To ============== Manager, Social Customer Management Role Purpose: ================= This role provides comprehensive and strategic management of social customer care for all MAG airlines, requiring collaboration across multiple levels, from vendor management to internal business units. The Executive leverages…
Position Title ================== Assistant Manager, Sustainability Office Reporting To ================ Head, Sustainability Office Position Summary ==================== This position is responsible to execute sustainability agenda for the Malaysia Aviation Group (MAG). This includes spearheading the development and driving the execution of…
Position Title ================== Executive, Marketing & Communications Reporting To ================ Manager, Commercial & Consultancy Position Summary ==================== The Executive, Marketing & Communications supports the planning and implementation of marketing activities and communication efforts to promote the organisation’s programmes, services, and…
Reports To Manager, Network Scheduling Development Role Purpose Responsible for developing a feasible Seasonal Operating Plan (ARP) and Annual Business Plan (ABP) based on Network and Strategy inputs, while meeting both commercial and operational requirements. Key Accountability Develop flight schedules…
Position Title ================== Executive, Inflight System & Development Reporting To ================ Manager, Inflight System & Development Position Summary ==================== The role is responsible for, and serves as a key stakeholder in, the In flight Catering Operations System (ICOS) and related…
Position Title ================== Officer, ULD Logistics (Technical) Reporting To ================ Executive, ULD Logistics Role Purpose ================ The role is responsible for overseeing the execution of Unit Load Device (ULD) repair and maintenance work carried out by the appointed vendor, and…
Position Title ================== Manager, Group Flight Data Analysis Reporting To ================ Senior Manager, Group Safety & Security Risk Analysis Position Summary ==================== The Manager, Group Flight Data Analysis (GFDA) is accountable for the overall management, administration, security, and maintenance of…
Position Title ================== Quality Manager Reporting To ================ Chief Operating Officer MABA Role Purpose ================ The Quality Manager is a CAAM approved Nominated Post Holder responsible for ensuring that the ATO consistently meets the regulatory, safety, and training standards required…
Position Title ================== Manager, Workforce Strategy Reporting To ================ Senior Manager, Workforce Strategy Position Summary ==================== The Manager, Workforce Strategy is a key strategic partner responsible for designing, driving, and governing the enterprise wide Strategic Workforce Planning (SWP) roadmap. This…
Position Title ================== Senior Executive, Training (MAG Culinary Solutions) Reporting To ================ Assistant Manager, Training Position Summary ==================== Supports the planning, coordination, and delivery of MAGCS training programs to ensure employee competency and compliance. Maintains accurate records, audit readiness, and…
Position Title ================== Executive Billing & SLA Management Reporting To ================ Assistant Manager, Billing Insights, Compliance & Reconciliation Role Purpose ================ Responsible for overseeing the day to day billing operations, including verification, reporting, and monitoring of invoices to ensure accuracy…
Position Title ================== Officer, Central Processing Office Reporting To ================ Manager, Central Processing Office Role Purpose ================ The position is responsible for handling inbound, outbound, and transit cargo documentation in accordance with company standard operating procedures. The role must also…
Position Title ================== Executive, Central Region International Marketing Reporting To ================ Manager, Central Region International Marketing Role Purpose ================ This role will be responsible for implementing and executing marketing plans and initiatives in the Central Region (Malaysia & ASEAN markets).…
Position Title ================== Assistant Manager, Billing & SLA Management Reporting To ================ Manager, Billing Insights, Compliance & Reconciliation Role Purpose ================ To assist the Manager in leading the day to day billing operations and SLA compliance activities. This role is…
Position Title ================== Officer, Cargo Ramp Handling (QC) Reporting To ================ Executive, Ramp Handling Role Purpose ================ The position is responsible for assisting the Manager and Executive, Cargo Ramp Handling in overseeing daily activities and operational matters at the Ramp…
Position Title ================== Real Time Operation Specialist Reporting To ================ Assistant Manager, Contact Center Performance Management Role Purpose ================ The Real Time Operation Specialist is responsible for supporting and managing the Contact Center Management infrastructure to ensure smooth execution of…
Reporting To ================ Head, Strategy & Business Development Role Purpose ================ The Assistant Manager, Training is responsible for developing, managing, and improving MAGCS’s Training Program to ensure all employees and appointed sub contractors gain the necessary skills, knowledge, and competencies…
Reports To Chief Executive Officer, MAB Kargo Role Purpose To assist in managing all aspects of Cargo Security including policy, procedure, execution and performance, to achieve and assure security standards are of the highest possible quality, as well as being…
Position Title ================== Senior Executive, Digital Insights Reporting To ================ Marketing Planning & Analytics Manager Role Purpose ================ The Senior Executive, Digital Insights supports the airline’s marketing teams by planning and tracking digital marketing activities, analysing online performance, and generating…
Job Title Senior Customer Service Officer, CMB Reports To Station Head Airport Services, CMB Role Purpose Senior CSO is responsible and accountable to support and assist ASH and SH to supervise and monitor the overall ground operations at respective station…
Job Title Assistant Manager, Security, Claims & Loss Prevention Reports To Chief Executive Officer, MAB Kargo Role Purpose To assist in managing all aspects of Cargo Security including policy, procedure, execution and performance, to achieve and assure security standards are…
Position Title Executive, Central Region International Marketing Reporting To Manager, Central Region International Marketing Role Purpose This role will be responsible for implementing and executing marketing plans and initiatives in the Central Region (Malaysia & ASEAN markets). The ideal candidate…
Position Title Technical Instructor Report To Manager, Basic and Type Training Position Summary Develop and conduct Training courses, exams, aircraft structured practical training and assessment of aircraft task to support the Company, Industry, Civil Aviation Authority of Malaysia CAAM) and…
Position Title Technical Instructor Report To Manager, Basic and Type Training Position Summary Develop and conduct Training courses, exams, aircraft structured practical training and assessment of aircraft task to support the Company, Industry, Civil Aviation Authority of Malaysia CAAM) and…
Reports To Head Quality & Safety Role Purpose To lead, manage and continuously improve the organization's Safety Management System (SMS) and Safety, Health, Security & Environment (SHSE) program in accordance with regulatory requirements, industry best practices, and organizational objectives. The…
Position Title ================== Technical Instructor Report To ============= Manager, Basic and Type Training Position Summary ==================== Develop and conduct Training courses, exams, aircraft structured practical training and assessment of aircraft task to support the Company, Industry, Civil Aviation Authority of…
Position Title ================== Technical Instructor Report To ============= Manager, Basic and Type Training Position Summary ==================== Develop and conduct Training courses, exams, aircraft structured practical training and assessment of aircraft task to support the Company, Industry, Civil Aviation Authority of…
Position Title ================== Assistant Manager, Global Marketing Western (UK, ANZ & S. Asia) Reporting To ================ Senior Manager, Western Region International Marketing Role Purpose ================ Accountable for leading and supporting the strategic development, optimisation, and execution of regional marketing strategies…
Reports To Head, Airlines Revenue Management Role Purpose Drive the company's commercial growth and success by providing insights derived from data analysis and ensuring that accurate data is available for internal and external stakeholders. Key Accountability Gather, analyse and interpret…
Position Title ================== Executive, Operation Admin Reporting To ================ Head, Strategic Channel Efficiency, Performance and Growth Role Purpose ================ Provide high level executive, operational, and administrative support to the Head of Channel Efficiency and the department. This role ensures seamless…
Reports To Head of Digital Marketing & Marketing Planning Role Purpose The Assistant Manager, Marketing Planning plays a crucial part in supporting the development and execution of strategic marketing initiatives to promote MAG Airline Business' brand presence and drive business…
Position Title ================== Senior Officer, Airworthiness Coordination Reporting To ================ QA Executive, Airworthiness Coordination Role Purpose ================ Assisting Senior Executive / Executive Quality Assurance in administration related functions including department document control and aircraft document processing. Key Accountability ====================== Support…
Position Title Instructor, Aviation Security Reporting To Chief Regulatory Training Role Purpose This is a CAAM (Civil Aviation Authority Malaysia) approved role. Responsible for conducting Aviation Security (AVSEC) related trainings for MAG and 3rd Party Customers, ensuring compliance with approved…
Position Title ================== Manager, Hospitality and Professional Development Training Reporting To ================ Director of Training, MAB Academy Role Purpose ================ The Manager, Hospitality Training & Professional Development is responsible for leading, designing, and delivering high quality hospitality, customer service, and…
Position Title ================== HCC Duty Manager Operations? Report To ============= Controller, Hub Control Centre Position Summary ==================== Duty Manager is responsible for overseeing and managing daily operational activities to ensure seamless coordination of aircraft turnarounds, on time performance (OTP) and…
Reports To Assistant Manager, Special Product Handling Role Purpose The position is to ensure day to day operation functions in MABKargo, Special Product Handling Perishable, operations functions are smoothly handled and compliance with the handling requirements / regulations and meeting…
Position Title ================== Regional Head, Malaysia & KLIA Hub Reporting To ================ Senior Manager, Line Operations Management Role Purpose ================ The Regional Head, Malaysia & KLIA Hub is responsible for ensuring safe, secure, and cost effective airport operations including both…
Reports To Assistant Manager, Demand Specialist Position Summary Deliver and implement MAB revenue plan and pricing strategies for designated area through rigorous, constant, and forensic evaluation and analysis of trading conditions, price levels and competitive positioning to determine optimal pricing…
Position Title ================== Executive, Channel Innovation (B2B) Reporting To ================ Channel Innovation Manager Role Purpose ================ The Executive, Channel Innovation (B2B) drives innovation and commercial performance across Malaysia Airlines’ trade and travel agent channels. The role focuses on enhancing partner…
Position Title ================== Engineering Manager (Projects and Maintenance) Reporting To ================ Project and Operations Head, MAG Culinary Solutions Role Purpose ================ Engineering Manager (Projects and Maintenance) is responsible for supporting the project during execution phase and then maintenance the facility…
Position Title ================== Senior Manager, Human Capital Business Driver (HCBD) Reporting To ================ Head, Group HCBD Role Purpose ================ The Senior Manager, Human Capital Business Driver (HCBD) holds a strategic leadership role, serving as the primary interface between Group Human…
Position Title ================== Instructor, Aviation Security Reporting To ================ Chief Regulatory Training Role Purpose ================ This is a CAAM (Civil Aviation Authority Malaysia) approved role. Responsible for conducting Aviation Security (AVSEC) related trainings for MAG and 3rd Party Customers, ensuring…
Reports To Assistant Manager, Revenue Management Role Purpose Deliver and implement the revenue plan and pricing strategies for the designated area by conducting rigorous, continuous, and detailed evaluation of trading conditions, price levels, and competitive positioning to determine optimal pricing…
Reports To Manager, Events Role Purpose Accountable for supporting and executing business growth plans by orchestrating compelling events that elevate brand visibility, engage key audiences, and drive impactful experiences across various touchpoints. Key Accountability Assist in planning and executing marketing…
Reports To Assistant Manager, Maintenance Operations Control Role Purpose The Senior Duty Engineer at the Maintenance Control Center (MCC) is responsible for overseeing the daily operations of aircraft maintenance and ensuring the seamless coordination between the airline and maintenance contractors.…
Position Title Executive, Channel Innovation (B2B) Reporting To Channel Innovation Manager Role Purpose The Executive, Channel Innovation (B2B) drives innovation and commercial performance across Malaysia Airlines' trade and travel agent channels. The role focuses on enhancing partner engagement, introducing new…
Position Title Regional Head, Malaysia & KLIA Hub Reporting To Senior Manager, Line Operations Management Role Purpose The Regional Head, Malaysia & KLIA Hub is responsible for ensuring safe, secure, and cost effective airport operations including both passenger and cargo…
Position Title Assistant Manager, Shipping & Trade Compliance Reporting To Senior Manager, Supply Chain Management ? Role Purpose Responsible for leading and overseeing the Supply Chain team to support operational requirements effectively and efficiently. This role involves managing departmental budgets…
Job Title Executive, Pricing Specialist Reports To Assistant Manager, Revenue Management Role Purpose Deliver and implement the revenue plan and pricing strategies for the designated area by conducting rigorous, continuous, and detailed evaluation of trading conditions, price levels, and competitive…
Position Title ================== Ground Instructor Reporting To ================ Chief Ground Instructor Role Purpose ================ This Ground Instructor or Theoretical Knowledge Instructor role is crucial for providing flight crew members with the necessary theoretical knowledge and understanding to operate an aircraft…
Position Title ================== Assistant Manager, Shipping & Trade Compliance Reporting To ================ Senior Manager, Supply Chain Management ? Role Purpose ================ Responsible for leading and overseeing the Supply Chain team to support operational requirements effectively and efficiently. This role involves…
Position Title ================== Assistant Manager, Fraud & Compliance Reporting To ================ Head, Loyalty (Enrich) Role Purpose ================ The Assistant Manager, Fraud & Compliance is responsible to safeguard the integrity of our airline's loyalty programme – Enrich. The ideal candidate will…
Position Title Assistant Station Head Report To Station Head Position Summary Assistant Station Head is responsible and accountable to support and assist Station Head (SH) to manage, plan and monitor the overall ground operations at the respective station to ensure…
Position Title Manager, Travel Services & Products Report To Head, Global Travel Partnerships Position Summary The role is responsible for leading a team to curate and onboard strategic travel related products and merchants into the airline’s travel services ecosystem. This…