Job Description

Position Title

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Executive, Operation Admin

Reporting To

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Head, Strategic Channel Efficiency, Performance and Growth

Role Purpose

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Provide high-level executive, operational, and administrative support to the Head of Channel Efficiency and the department. This role ensures seamless coordination across travel, finance, reporting, stakeholder engagement, and project execution while maintaining strict confidentiality and professional excellence

Key Accountability

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Executive & Office Operations
Manage the Head of Channel Efficiency's daily schedule, prioritizing based on urgency, importance, and strategic relevance Coordinate internal and external meetings, events, and engagements across the Commercial Division Prepare briefing notes, draft reports, letters, and executive-ready presentations as required Track and follow through on key business initiatives, ensuring timely execution and alignment Maintain oversight of short- and long-term commitments, flagging conflicts and risks proactively

Administrative & Financial Governance
Manage administrative and financial tasks for the Channel Efficiency department, including PR/PO processing in SAP Track divisional budgets and expenditures, ensuring alignment with Finance, Legal, and Procurement Consolidate and review management reports prior to approval, ensuring completeness and accuracy Support contract and document workflows using tools like DocuSign, maintaining secure and organized records

Travel, Onboarding & L&D
Oversee complex travel arrangements and post-travel budget reconciliation for the Channel Efficiency department Manage onboarding for new hires, ensuring IT access, tools, and processes are in place from day one Coordinate Learning & Development activities, including training logistics and completion tracking

IT & Systems Coordination
Act as liaison between Channel Efficiency department and IT for all tech-related issues, upgrades, and troubleshooting Escalate and resolve system disruptions to minimize operational downtime

Cross-Functional & Project Support
Coordinate cross-functional teams to support project deliverables, timelines, and stakeholder alignment Assist in executing strategic initiatives, including innovation workshops, NDC seminars, and agency/partner engagements Participate in special projects, consolidating meeting minutes, action items, and post-visit follow-ups

Confidentiality & Compliance
Handle all sensitive information with discretion and professionalism Ensure compliance with internal policies, procurement standards, and regulatory requirements

Qualification & Working Experience

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Bachelor's degree in Business Administration or a related field 3-5 years of relevant experience, including a minimum of 1-2 years in admin tasks (within or outside the airline industry) Experience within the airline industry is an added advantage Preferably experience in the related field of Business Administration/ Office Administration/Project Management Excellent computer skills, including the Microsoft Office Suite (Outlook, Word, PowerPoint, and Excel)

Personality Traits

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Ability to exhibit sound judgment with the ability to prioritize and make decisions

Ability to interact collaboratively and with professionalism with different levels of stakeholders

Detail-oriented with excellent verbal and written communication skills.

* Excellent organization and time-management skills