Responsible for leading and overseeing the Supply Chain team to support operational requirements effectively and efficiently. This role involves managing departmental budgets within approved limits, justifying any significant variances with corrective action plans. The Manager ensures departmental KPIs are met, and implements timely corrective or mitigation actions in case of shortfalls. Additionally, the role ensures each function within the department is adequately resourced in terms of manpower, training, and facilities, while proactively providing alternative solutions to support continuous operational excellence.
Key Accountability
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Shipping & Logistics Operations Oversee end-to-end import and export operations, including documentation, shipping schedules, and logistics coordination
Manage relationships with freight forwarders, customs brokers, carriers, and third-party logistics providers
Ensure timely and cost-effective movement of goods while maintaining high service quality
Monitor shipping performance, freight costs, and resolve transportation-related issues proactively
Trade Compliance & Customs Management Ensure compliance with international trade regulations, customs requirements, and relevant trade laws
Maintain accurate classification of goods (HS codes, ECCN, etc.) and valuation in accordance with customs rules
Oversee the preparation and submission of customs declarations and related import/export documentation
Develop, implement, and monitor trade compliance programs, policies, and procedures to minimize regulatory risks
Act as the primary contact for customs audits, inquiries, and inspections
Governance & Risk Management Stay current on global trade regulations, sanctions, embargoes, and free trade agreements affecting business operations
Conduct periodic internal audits and risk assessments to ensure compliance with customs and trade laws
Provide training and guidance to cross-functional teams on compliance requirements and best practices
Partner with Legal, Finance, Procurement, and Supply Chain teams to ensure adherence to global compliance standards
Leadership & Strategy Drive continuous improvement initiatives in shipping and compliance processes
Lead, coach, and develop team members to build strong functional expertise
Support strategic projects related to supply chain optimization, exemption program, free trade zones, bonded warehouses, and cost reduction opportunities
Qualification & Working Experience
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Degree or Master in Supply Chain Management or Business Administration with minimum 10 years of experience in international shipping, Trade compliance, Malaysia's customs in aviation industry
Kursus Ejen Kastam (KEK) is advantage
10 years of experience
Areas of Experience
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Airline Engineering and shipping Industry
Personality Traits
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Deep understanding of global trade regulations and compliance standards
Strong connection with Royal Malaysia Customs Department, preferable at management level
Strong knowledge of import/export laws, customs regulations, and international trade agreements
High level of integrity, accountability, and attention to detail
* Experience in dealing with other government agencies (OGA), customs authorities, and freight forwarders
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