Job Description

Position Title

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Executive Billing & SLA Management

Reporting To

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Assistant Manager, Billing Insights, Compliance & Reconciliation

Role Purpose

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Responsible for overseeing the day-to-day billing operations, including verification, reporting, and monitoring of invoices to ensure accuracy and compliance with company policies. This role involves initiating audit inquiries and coordinating with relevant stakeholders to resolve discrepancies promptly. The position also ensures accurate and timely billing of client accounts in alignment with service level agreements (SLAs) and contractual requirements. In close collaboration with the Finance and Operations teams, it supports the maintenance of compliance standards, process efficiency, and customer satisfaction. Additionally, the role includes preparing and analyzing billing and performance reports to provide insights that support in effective management decision-making and operational transparency.

Key Accountability

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Process invoices accurately and timely for the allocated set of contracted stations and stakeholders.

Monitor all billing activities to ensure compliance with agreed contractual payment terms and service level agreements (SLAs).

Prepare and tabulate detailed billing summaries and financial reports for all assigned caterers.

Perform financial performance reviews and budget variance analyses to support management reporting and decision-making.

Support the Manager with costing data, billing statistics, and documentation required for annual budget preparation and internal or external audits.

Liaise with relevant stakeholders to resolve billing discrepancies and ensure accuracy of financial records.

Maintain proper documentation and filing of billing-related records to support transparency, compliance, and audit readiness.

Qualification & Working Experience

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Degree in Accountancy, Economics, Business Administration or any relevant field Financial Management or Accounting Software certification (e.g., SAP, Oracle, QuickBooks) GST / Taxation certification Billing & Invoicing or Revenue Management workshops Minimum 3 years working experience with financial analysis, statistical, auditing related background

Areas of Experience

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Billing and invoicing operations Accounts receivable management Data reconciliation and validation SLA monitoring and reporting Client communication and support Reporting and documentation Compliance and audit support

Personality Traits

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Broad knowledge of the company's standards, policies, procedures, and knowledge of operations as well as financial operations.

Positive work attitude and eagerness to learn, team player, able to meet tight deadlines and be prepared to take additional responsibility.

Analytical with attentive details, innovative thinking with planning, organizing and strong communication skills, meticulous in number and adaptable to technology.

* Ability to work under pressure while meeting deadlines and adapting to changing priorities.