Job Description

Position Title

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Assistant Manager, Billing & SLA Management

Reporting To

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Manager, Billing Insights, Compliance & Reconciliation

Role Purpose

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To assist the Manager in leading the day-to-day billing operations and SLA compliance activities. This role is responsible for the supervisory oversight of the billing team, ensuring the accuracy and integrity of invoice processing, financial reporting, and cost analysis. The Assistant Manager acts as a key point of escalation for complex billing issues, supports the development and implementation of process improvements, and plays a crucial role in mentoring junior team members to achieve departmental goals.

Key Accountability

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Team Supervision & Workflow Management:

+ Supervise and allocate daily tasks for the billing team (Executives & Senior Executives), ensuring timely and accurate processing of quotations, invoices, and financial reports.

+ Act as the first point of escalation for complex discrepancies, supplier queries, and SLA-related issues from the team and internal partners.

+ Conduct quality assurance checks on the team's work, including invoice audits, CPP calculations, and billing summaries.

Financial Control & Reconciliation:

+ Perform in-depth verification and reconciliation of high-value or complex supplier invoices prior to final managerial approval, ensuring 100% compliance with contracts and SLAs.

+ Prepare and analyze consolidated financial reports (e.g., billing summaries, cost trend analysis) for management review.

+ Support the Manager in tracking departmental expenditure against the budget and investigating significant variances.

Process Improvement & System Enhancement:

+ Identify opportunities for process improvements within the billing cycle and contribute to projects aimed at enhancing efficiency and accuracy (e.g., automation of reports, system upgrades in ICOS).

+ Develop and document standard operating procedures (SOPs) for the billing team.

SLA & Contractual Compliance:

+ Monitor and enforce adherence to Service Level Agreements (SLAs) across all stations, preparing performance reports for the Manager.

+ Assist in the preparation of data and analysis for internal/external audits and contract reviews.

Analysis & Support:

+ Conduct advanced "what-if" analysis and cost impact to support strategic decision-making by the Manager and the Culinary team.

+ Support the Manager with data consolidation and preliminary analysis for the Annual Budget development process.

Qualification & Working Experience

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Bachelor's degree in Finance, Accounting, Business Administration, or a related field Financial Management or Accounting Software certification (e.g., SAP, Oracle, QuickBooks) GST / Taxation certification Billing & Invoicing or Revenue Management workshops Professional certification (e.g., ACCA, CIMA, CPA) or significant progress towards one is highly advantageous Minimum of 3-5 years of progressive experience in financial analysis, billing, audit, or a similar role, with at least 1-2 years in a supervisory or team lead

Areas of Experience

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Supervising a small team and managing workflow. Advanced Financial Reporting and Analysis. Invoice Auditing and Complex Reconciliation. * Cost Analysis and Control.